How to edit your Service Monster FMS cards (with pics)

[Mikey P]

For you slow witted southerners who claim you don't get $5 worth of value from this forum, maybe now is time to reconsider.

Turn on your internets, open up Service Monster(PM Fred if you lost your password) and follow along..

Go to the Fill My Schedule Tab on the far right

Then from the links list on the far left click FMS campaigns
Next, click on the campaign you want to edit

Next, open the oh so hard to find "Document" button

Microsoft Word will open and now you will be able to edit your cards

Once done his save and send the word file to this address support@principalfocus.com

Make sure to include your company ID number as well as WHICH MONTH MONTH CARD you are editing when contacting Service Monster.


here are my edits..

The thank You card sent days later..

Dear «Friendlyname»,
We want to take a moment to say, "Thank You!" for allowing us the privilege of
completing your recent cleaning project. If you have any questions regarding your
cleaning or the care of your flooring or furnishings, please do not hesitate to call us.
Please be sure to mention us and share your experience (and the enclosed cards) with
your close friends and family. We know how hard it can be to find a company you trust.
Your recommendation means more to us than any other statement you could make.
Thank you again and please call if we can be of assistance.
Sincerely,
Mike,Davis and Clayton
Connoisseur
(831) 476-9721
Cell- 588 9063
PS, if you have these same areas or items cleaned again within the next six months you’ll
receive 20% off the original price, minimum charge applies.

The three month card

Dear «Friendlyname»,
Thank You – Just Wanted You to Know That You're Appreciated.
Can you believe it’s been 3 months since we visited you? We know how hard it is to
find a local company you can trust. We would like to remind you of the quality services
we offer. Please take a moment to review the list below and if we can assist you in any
of these areas, please do not hesitate to call.
We Offer:
· Carpet Cleaning (Home & Office)
· In home and in plant Rug
Cleaning
· Hardwood Floor Cleaning
· Upholstery Cleaning
· Tile and Grout Cleaning
· Stone Sealing &
Restoration
We appreciate your referrals and your support. Thank you!
Mike Pailliotet, Owner
Connoisseur
(831) 476-9721
PS, if you have the same areas or items cleaned again within the next three months you’ll receive 20% off
the original price, minimum charge applies.

The 6 month..

Dear «Friendlyname»,
It May Be Time for a Touch-Up
It's been 6 months since our last visit. You may have found areas that need extra
attention from regular traffic, pets or accidental spills. We wanted to let you know about
our Timely Touch-up Service. For less cost than a complete carpet cleaning, we can
help you maintain the beauty of your home or business and save you money in the
long run. Don't wait until the problem is an embarrassment or a permanent stain.
If you can wait until we are in your neighborhood often times we can do a quick touch
up for as little as $100 for expert hand spot/dry cleaning or $150 for "Truckmounted"
extraction(up to 300 square feet) or have every thing recleaned for 20% off within 6
months of the originial cleaning!
Thank you again for your business!
Sincerely,
Mike Pailliotet, Owner
Connoisseur
(831) 476-9721

9 month

Dear «Friendlyname»,
Is it Time for a Deep Clean?
Can you believe it’s been 9 months since your last cleaning? Visible soils or not, your
flooring is a hard-working receptacle for dirt, spills, stains, oils and microorganisms.
Pets, kids and even grown-ups bring the outdoors in on their shoes. Cleaning at
regular intervals can improve the beauty of your house and help make your home a
healthier place to live and play.
Regular Cleaning Saves You Money
Schedule an appointment today and receive 15% off on the areas or items that we
cleaned 9 months ago*. Regular maintenance will give your flooring a longer life and
give your home a look to be proud of.
Thanks always for your business!
Mike Pailliotet, Owner
Connoisseur
(831) 476-9721

12 month

Dear «Friendlyname»,
Time to Really Clean!
It’s been an entire year since we last cleaned your carpet. Even if you’ve spot cleaned
it yourself, it has been collecting dust mites, fiber damaging dirt particles, mold spores,
pollen and pet dander. In addition, those spot cleaners probably have left residue in
your carpet and not cleaned it as thoroughly as you might like. Also, if your carpet is
new, you must use regular professional cleaning services to maintain your
warranty.
Cleaner is Healthier- and Less Expensive
We can clean your carpet better and more efficiently when there is less accumulated
dirt, spills and stains. The longer it remains soiled, the more likely it is to grind further
into the fibers, shortening carpet life and becoming a health hazard to your family. Call
for an appointment today and receive 10% off any cleaning projects.
Thank you for your business!
Mike & Paula Pailliotet, Owners
Connoisseur
(831) 476-9721

18 month

Dear «Friendlyname»,
It’s Been Too Long!
Wow, time flies! It’s been 18 months since we last cleaned your flooring. We thought
we’d better send you a reminder that clean floors mean beautiful and healthy homes.
And We Just Plain Miss You....
Your floors will retain their beauty longer when you remove accumulated dirt, spills and
stains. They are natural collectors of everything your kids, pets and shoes track
indoors. The longer you put off needed cleanings, the more damage will occur in your
traffic lanes and high use areas.
In the long run, you’ll save money and give your family a safe and comfortable
environment at home.
Call today and receive 10% off any cleaning projects.
Thank you for your business!
Mike & Paula Pailliotet, Owners
Connoisseur
(831) 476-9721

and finally, the 24 month card..

Dear «Friendlyname»,
We Miss You!
It’s been 2 years since we last cleaned your flooring. Time sure goes by fast. We are
here to serve and we want you back as a customer!
Dirty Carpets Are A Health Hazard
Your carpets and tile floors are natural collectors of everything your kids, pets and
shoes track indoors. This includes unhealthy things like mold spores, pollen, oil,
fertilizer and bird droppings. In addition, you can miss pet dander and flea eggs while
vacuuming. Don’t wait another minute. We are professional, fast and thorough. Your
home will look great, smell fresher and be cleaner when we finish the job. Call today
and receive 10% off any cleaning projects Thank you for supporting our locally-owned
business!
Thank you for supporting our locally-operated business!
Sincerely,
Mike & Paula Pailliotet, Owners
Connoisseur
(831) 476-9721

Here are my tracked results from using Fill My Schedule..

 

[hogjowl]

Can you mail a hard copy of this to me so I won't lose it?

 

[Mikey P]

for five bucks a month I can.

 

[hogjowl]

Rob will do it for me for free.

If I write a review of his ride along video.

 

[Mikey P]

go for it.

 

[SamIam]

Rob will do it for me for free.

If I write a review of his ride along video.

I love that video! He's like make sure to maintain eye contact You don't want appear to be checking out your customer! And never compliment directly, "Hot damn sweetie your a babe!". Not so good. I love your lawn how do You keep it so green? OK.


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