Jim Pemberton
MB Exclusive.
- Joined
- Oct 7, 2006
- Messages
- 12,597
- Name
- Jim Pemberton
A customer of ours was picking up some parts and one of my people asked him where he buys his cleaning solutions.
He said he didn't buy any at all, and said he uses "CACA".
CACA, he explained, is "Customer Acquired Cleaning Agents". On commercial jobs, he raids the janitor closet or other cleaning supply areas. On residential jobs, he distracts the customer and takes whatever he can find from the laundry, kitchen or garage that might work.
He said he originally got the idea on a commercial job where there were actual carpet cleaning agents in the janitor closet. After that, he expanded his experiments to laundry and dish washing products, as well as any other available general purpose cleaner.
My employee was shocked. He tried to explain to the customer the issues of residue, resoiling, cleaning results etc. He was, of course, wasting his breath.
Little surprises me any longer.
He said he didn't buy any at all, and said he uses "CACA".
CACA, he explained, is "Customer Acquired Cleaning Agents". On commercial jobs, he raids the janitor closet or other cleaning supply areas. On residential jobs, he distracts the customer and takes whatever he can find from the laundry, kitchen or garage that might work.
He said he originally got the idea on a commercial job where there were actual carpet cleaning agents in the janitor closet. After that, he expanded his experiments to laundry and dish washing products, as well as any other available general purpose cleaner.
My employee was shocked. He tried to explain to the customer the issues of residue, resoiling, cleaning results etc. He was, of course, wasting his breath.
Little surprises me any longer.
