I don't know what the lesson to be learned is yet

[daniel@procarpet]

Other than it looks like I am buying some glass.

Every time I try to do a favor for someone it comes back to bite me. This was a job a did for a contracting company. I was sub so I guess I am responsible, but the sucky thing is he was supposed to have some guys there at 5:30 to have things moved. I had another job to do after this one. The lady said don't lift on the glass as it can come unglued. Ok I will just nudge it a little. SNAP!

 

[Ken Snow]

Ouch- feel your pain, we have a few of those every year. Glueing the glass on makes it worse cause it wont shift and just crack. Sorry Daniel.

 

[Desk Jockey]

It happens don't let it get you down.

A few years ago we had a large fire cleanup in a large upscale home, after 2-weeks of cleaning on site all we had to do to finish was clean the carpet. On the way out one of the tech's bumps the table with a stair tool.and takes a chunk out of the glass.

The homeowner was very inderstanding we replaced the glass, I think it was $800.00.

 

[Brian R]

It happens don't let it get you down.

I concur

 

[Mike Draper]

My client had just purchased an Steinway Piano for her daughter who just graduated with a PHD in music. "Mike, please be careful, so careful, this is a gift for my daughter and she has not even seen it yet. My employee scratched the leg :x , I later found out ( shes my neighbor now) the piano was $84,000 :shock: :shock: :shock: Anyhow, I paid some specialist to fix it and all was good. My employee was fired.

 

[daniel@procarpet]

Can you make the homeowner sign a waiver that if they want you to remove breakable items that you are not responsible if it breaks?

I have never done that, but I may need to.

 

[Brian R]

Hey, just be happy she wasn't pregnant and falling on a wet bathroom floor or something. :shock:

 

[Royal Man]

If you had a helper it might not of broke.

Actually, anything that look very prone to break. I don't move.

If they still insist (Like a cabinet full of thin glass doors) I tell the client, "Since you insist, You get on one side, I'll get on the other. If it breaks I'm not responsible."

 

[daniel@procarpet]

If you had a helper it might not of broke.

Actually, anything that look very prone to break. I don't move.

If they still insist (Like a cabinet full of thin glass doors) I tell the client, "Since you insist, You get on one side, I'll get on the other. If it breaks I'm not responsible."

So do you get a waiver signed or just hope they don't screw you?

The table had to be moved.

I try and do a last minute job for someone and this is what I get.

If I had said, I will have to come back when someone can help move, the owner would have been upset as she wants everything done because she is leaving out of town tomorrow. So I try and do it myself.

It's a learning experience and in the future if customers want me to move glass coffee tables or anything breakable, I am handing them a waiver that says furniture is moved at your risk not mine.

 

[Royal Man]

My invoice has a waiver for many conditions.

The client signs before any work is completed.

I think only one out of a thousand clients ever read it.

You could just write not responsible........ at the time, on your invoice and have your client initial it as conditions arise.

 

[alazo1]

Chem-Dry had a bunch of disclaimers in the back of their invoice.

 

[sam miller]

ya but in court a waiver doesnt beat negligence.

I use moving men sliders and will get on all fours to lift a table with my back to block it. still I usually wont touch glass or let anybody but me wand near mirrored walls.

somethings shouldnt be moved unless you have a helper hard lesson to learn.

 

[sam miller]

the only way to move that is by lifting it by the glass and pivoting the wieght on one leg lightly. She should have never let you move it.

 

[Ron Werner]

No its not. Buy some good sliders, Slide Glides or Super Sliders, they will save your back and your money.

 

[Hoody]

ya but in court a waiver doesnt beat negligence.

Bingoooo!

 

[rhino1]

we do not touch any tables topped with glass... period

never had a customer complain when I explained that they are too much of a liability to move