TomKing
Supportive Member
- Joined
- Sep 18, 2012
- Messages
- 1,126
- Location
- Indianapolis
- Name
- Tom
- Years of Experience
- 20
- Role
- Business Owner
Jon
I would focus on two areas.
1. Your management of your employees
Do you have job descriptions?
Do you have a employee hand book?
Why would some one want to work for you if they have to work every weekend? I wouldn't, sell better accounts so you do not have to.
Do you meet with your employees in a set meeting or manage on the fly?
Are you training for everyone to be able to go solo?
2. Start selling a commercial route.
This will be your second full time truck quicker than residential. Have one of your employees swing shift. Monday Tuesday night, Wednesday off Thursday Friday Days. It gives you the two half trucks you need when you are growing. Pay this man 40 solid no matter what. You are making an investment in your future.
Pick one day a week when you are not on the truck and do nothing but sell commercial no matter what. Don't be lazy push hard every time you take this day.
Hire a full time CSR.
Have her do 3 things, inbound booking/sales, outbound cold calling and appointment setting for your sales day, Manage your marketing system. Meet with her weekly to set goals.
All this means that every Sunday night you will sitting down planning your meetings with your employees so you will have the most effective team. you will have 3 weekly meetings. If you want to grow you must do this. People want to know they are apart of building something, not helping some guy make a good living while they struggle.
The old saying Speed of the leader Speed of the Team.
You need to be the hardest worker not on the truck but on the business. I am coaching one of my techs and he is having a hard time separating the idea that working hard does not make you a leader. Working hard is the baseline for everyone. Leadership skills in the area of organization, focus on profitability and communication skills are what make you a leader to name a few.
If your employees see you working on this stuff it will make them believe they are apart of building a great company not working for some guy who owns a carpet cleaning truck.
I would focus on two areas.
1. Your management of your employees
Do you have job descriptions?
Do you have a employee hand book?
Why would some one want to work for you if they have to work every weekend? I wouldn't, sell better accounts so you do not have to.
Do you meet with your employees in a set meeting or manage on the fly?
Are you training for everyone to be able to go solo?
2. Start selling a commercial route.
This will be your second full time truck quicker than residential. Have one of your employees swing shift. Monday Tuesday night, Wednesday off Thursday Friday Days. It gives you the two half trucks you need when you are growing. Pay this man 40 solid no matter what. You are making an investment in your future.
Pick one day a week when you are not on the truck and do nothing but sell commercial no matter what. Don't be lazy push hard every time you take this day.
Hire a full time CSR.
Have her do 3 things, inbound booking/sales, outbound cold calling and appointment setting for your sales day, Manage your marketing system. Meet with her weekly to set goals.
All this means that every Sunday night you will sitting down planning your meetings with your employees so you will have the most effective team. you will have 3 weekly meetings. If you want to grow you must do this. People want to know they are apart of building something, not helping some guy make a good living while they struggle.
The old saying Speed of the leader Speed of the Team.
You need to be the hardest worker not on the truck but on the business. I am coaching one of my techs and he is having a hard time separating the idea that working hard does not make you a leader. Working hard is the baseline for everyone. Leadership skills in the area of organization, focus on profitability and communication skills are what make you a leader to name a few.
If your employees see you working on this stuff it will make them believe they are apart of building a great company not working for some guy who owns a carpet cleaning truck.
