S
steamclean
Guest
If value sells better then a lower price, then what does value mean to the customer?
Also, what does it mean to you the cleaner?
Thanks
Also, what does it mean to you the cleaner?
Thanks
billyeadon
Supportive Member
Value is the difference between what the customer expects and what she receives.
Bill Yeadon
www.strategiesforsuccess.com
Bill Yeadon
www.strategiesforsuccess.com
Mike Draper
Member
- Joined
- Jan 13, 2008
- Messages
- 4,402
Price is only an issue in the absence of value.
Desk Jockey
Member
The feeling that the services or product you purchased was worth the money you spent.
ACE
Member
Generally, a customer won’t appreciate a higher priced, higher level of service until they have been burned. Perception of value can change over time. Customers may also seek out a price based value when their finances change.
Steve Toburen
Supportive Member
- Joined
- Oct 23, 2006
- Messages
- 1,912
- Name
- Steve Toburen
billyeadon said:
Well, if we are going to be doing "Zen type sayings":
"People will only pay for two things: a) A solution to a problem and b) good feelings. Consistently combine the two and you have 'value'."
Island Boy
www.StrategiesForSuccess.com
PS The word "value" has also acquired the meaning of "being frugal" and now has a certain cachet about it. Look for my upcoming article about how to deal with this new American mind-set in Mikey's favorite publisher's magazine.
John Buxton
Member
- Joined
- Oct 18, 2006
- Messages
- 710
Lately I have had more and more calls concerning price. I am referral only mostly from the carpet store they bought it from and still I am getting pricing questions. Had one Monday that insisted I give a quote first so she could price check even though her best friend referred me. I priced it at .20 and lost it. Maybe it was me, but she said it was price. Of course this is Indiana not California.
Desk Jockey
Member
It's tough to find both.
HIGH level of service for a LOW price????
You'd have an easier time finding LOW level of service for HIGH price.
HIGH level of service for a LOW price????
You'd have an easier time finding LOW level of service for HIGH price.
Lee Stockwell
FOJL
Commodities have a price, ususally set by market pressures. From gasoline to orange juice (and even pork-bellies) a commodity is just a commodity.
If you promote your service as a commodity it will be hard to make it appear to be a good "value".
more...
If you promote your service as a commodity it will be hard to make it appear to be a good "value".
more...
Mikey P
Administrator
Clean a door mat, a sofa arm or a small bed room for free and all of a sudden you're the best value in town.
C
Charlie C
Guest
Like Mike said, you build value by throwing in those little things that cost you little but mean alot to the customer. Under Promise and Over Deliver. If you do it right the customer will perceive it as an added value and you get a loyal customer as a result. It sounds simple but I can say that I don't do it enough.
Newman
Member
I have to hand the prize to Ron. He caught Steve T. without a free report!
Steve Toburen said:
Jim Martin
Supportive Member
The best value is a good relationship with a client.....build a good relationship and everything else falls into place....
Steve Toburen
Supportive Member
- Joined
- Oct 23, 2006
- Messages
- 1,912
- Name
- Steve Toburen
Evan wouldn't like it if you guys got the info before his readers did.Newman said:
Island Boy
www.StrategiesForSuccess.com
PS But just for you, Chris- this is one of the best I have ever done-
http://www.strategiesforsuccess.com/179 ... gh-economy
Ron Werner
Member
what are you doing?Greg Crowley said:
Value is also in the presentation, how you position yourself, how you sell your work.
Its like in the thread about highest price, its your own mindset that will limit you to some degree. Market is another.
You can provide good value at a decent price but at a certain point you aren't charging enough to afford to spend the extra time to give that extra value.Greg Crowley said:
I get that a LOT. My client today had a cleaner that left the carpets wet for a week, she's never had one that vacuumed. Many are like that. The majority of people that hire me are the ones that had the $100 house pkgs and realized that they got exactly what they paid for.ACE said:
Lee Stockwell
FOJL
If you paid $100 when you should have paid $200 did you save $100 or waste $100?
Especially if you have to do it all over again....
Especially if you have to do it all over again....
hogjowl
Idiot™
On average that is true.
May be you aren't average Greg.
May be you aren't average Greg.
www.25dollarsaroom.com
I am on the low side in my area but I am unmatched in service. My first job today I went to and did 2 rooms a flight of stairs and chit chatted as always do and the woman mentioned she was having trouble with the central vac and electrolux was coming out next week and want a suggestion for a new upright vac.
I cleaned her vac system and got it working for her, told her with only 2 rooms she should by Electrolux intensity at JobLot for $88.
Vac, Prescrub, Steam clean, scotchgard $143 just over an hour and 20 minutes and got a $50 tip.
Took a bunch of cards and was overly happy. Now I have to do a microfiber sectiona and 2 roomsl at 11:30 then 5 rooms and some furnitureat around 2 2:00.
143
200
250
plus tips in the middle of winter..................Value and Service
I am on the low side in my area but I am unmatched in service. My first job today I went to and did 2 rooms a flight of stairs and chit chatted as always do and the woman mentioned she was having trouble with the central vac and electrolux was coming out next week and want a suggestion for a new upright vac.
I cleaned her vac system and got it working for her, told her with only 2 rooms she should by Electrolux intensity at JobLot for $88.
Vac, Prescrub, Steam clean, scotchgard $143 just over an hour and 20 minutes and got a $50 tip.
Took a bunch of cards and was overly happy. Now I have to do a microfiber sectiona and 2 roomsl at 11:30 then 5 rooms and some furnitureat around 2 2:00.
143
200
250
plus tips in the middle of winter..................Value and Service
Ron Werner
Member
i'VE Told clients that if they can dfind someone doing as good a work for the same price, they are getting excellent value.Greg Crowley said:
Its not that you're cheaper Greg, but what are you doing for the money you get?
Just saw your new post.
$143 Vac, Prespray/scrub, SC, and Protect. ANd fix her vacuum 1:20
Knowing what I run into on 2rooms and stairs, you must be a blur. Just T/A's in bedrooms?
I could see that. Bag vac, quick vacuum, get the hose in fast, do the cleaning, talk, fix vac.
You don't have the negotiating at the beginning with the fixed room rate.
I've never learned to clean that fast. Not my style.
This was a living room and dining room moved the couch and loveseat and coffee table in living room about 150 sq ft and the dining room was about 110 sq ft with nothing in it and 6 steps leading up. Vacuum took about 10 minutes it was a broken cover and a clog. If you can't do that in 80 minutes running 100 ft out you are taking too much time
I chitchat after the prescrub to increase dwell time
I chitchat after the prescrub to increase dwell time
Brian R
Member
Price is what you survive on
Value is what you to live on
Value is what you to live on
Ron Werner
Member
Depends on the vacuuming. If you whip the vac over that area, I can see 10 min, I prob would have been at least 20. its hard to really compare until both are in the same room. I'll give it more vac time, more scrub time, and I'm prob slower on the wand.Greg Crowley said:
BTW, my price based on your sf is $173. $30 more. I'm not charging a lot, or excessive, or ripping anyone off, but I charge by sf, so when it gets to be 1000sf and 2 full flights of stairs, it starts to add up.
GeneMiller
Member
i just had work done on my personal truck. i got 3 estimates including the dealer. i used the company with the best reputation. i paid $750.00 more then the dealer wanted and i felt like i got a great value. value to me is a job exceeding my expectations.
i would pay Ron to clean my carpets because he would be a great value. he actually cares about the job and that is something i look for when i hire someone. customers that are not price shopping pick up on these traits.
gene
i would pay Ron to clean my carpets because he would be a great value. he actually cares about the job and that is something i look for when i hire someone. customers that are not price shopping pick up on these traits.
gene
