While they did a good job cleaning our carpets and we were happy with the final result, they screwed us on the bill and damaged our front lawn by burning it with a hot hose that was laid across a portion of the grass. I had them out in March 2010, and while our carpets were cleaned properly, they arrived over an hour late, and their prices were MAJORLY different than what they advertise. You don't find out the real details of their prices until they're standing in your living room. I was told by phone that their base price was $39.90 and that stain and pet odor removal would be estimated by the square foot. Once the guy got there, suddenly spot cleaning required the whole room be done for $100 for 20 square feet, and pet odor removal be done separately for the whole room for an additional $100 for 20 square feet! We didn't have two entire rooms covered in stains and pet odor, so the charge was totally inflated! Unfortunately, my husband was the one home at the time, and he wasn't aware that they had quoted me $40 as the base price, so he thought I expected this high price and approved the final bill. We ended up paying $200 more than expected. In addition, the burn in our lawn appeared over the course of the next few days. When I called the company, I was told those were their prices and that our lawn would grow back. Their website goes on and on about their work satisfaction gaurantee, but they didn't offer to reduce the costs or fix our lawn. I didn't push because I admit we didn't communicate well at home - so it was partially our fault. Please shop around before using Yada Yada Carpet Care!!
