Mikey P
Administrator
new customers that is...
in your experience, how many people call the next company on the list rather than leave a message and hope for a call back, these days?
- Thread starter Mikey P
- Start date
Meter Maid
The Undetective
Probably quite a few, if they aren’t a referral or heard about me through community groups, etc.
I don’t care about the customers just working a list.
I don’t care about the customers just working a list.
Not many, we miss a lot of calls bc there is only one of us answering at any given time, most leave messages or book online
hogjowl
Idiot™
How would anyone really know?
Mikey P
Administrator
by paying attention, try it some time
Papa John
Lifetime Supportive Member
It's difficult to know for sure, And I don't care.
I'm not out to bet my competitors on price. I'm out to bet them on quality.
However, I have sort of a delimia. I haven't really advertise or reached out to my past and long over due clients in over 2 years.
Should I advertise when my schedule seems to fill up anyway.? Our client mix is 20% New and 80% Repeat.
I'm not out to bet my competitors on price. I'm out to bet them on quality.
However, I have sort of a delimia. I haven't really advertise or reached out to my past and long over due clients in over 2 years.
Should I advertise when my schedule seems to fill up anyway.? Our client mix is 20% New and 80% Repeat.
steve_64
Member
- Joined
- Aug 11, 2012
- Messages
- 13,371
I call back missed calls and only once in a great while is it a customer. Maybe 5 or 6 a year just guessing.
So 50% lol.
I'm waiting at Walmart for new tires on the van.
hogjowl
Idiot™
Stupid answer
Mikey P
Administrator
Ok Gump
AlienAgent
Member
Just this morning a lady called me on my new business line for the VLM only business I just started. Before I can pull the phone out of my pocket and draw a breath to answer it, it stops ringing. My regular business phone starts ringing, same number. She wanted a mobile home cleaned today and absolutely couldn’t wait. I’m booked solid until nearly October.
Unless it is a referral, I think a lot of people just go down the list. It’s an instant gratification, microwave ready culture these days.
Unless it is a referral, I think a lot of people just go down the list. It’s an instant gratification, microwave ready culture these days.
I answered the phone yesterday and the lady told me I was the only cleaning company that answered. Everyone else went to voicemail.
Cleanworks
Moderator
I call back potential customers that have either left a message or even ones that didn't. I lose a few but I am surprised at how many wait for me to call back.
Cleanworks
Moderator
I don't do last minute jobs usually. Always seem to have other issues.
I had the same kind of call today.
I actually answered a local call that came in around 4, it was HCP
easy. once I check messages on my answering machine, I go through the caller ID for the day. Reason I do this is to verify the phone number that was left on the message as I cant always understand what people say on the message. So when I go through the caller ID, I can also see who else called (in my area code which eliminates spam callers). Not many dont leave a message from what I see.
hogjowl
Idiot™
Uh huh
clean image
Member
Good topic.
If your owner op- and busy - The water overflowing the bucket is not worth the chase. Like apple guy said.. "they have to chase me down"
If EFFICIENT multi truck OP, you monitor and track. You manage, no drop lost. A great OM
To answer the question, depends on service
Production another story
If your owner op- and busy - The water overflowing the bucket is not worth the chase. Like apple guy said.. "they have to chase me down"
If EFFICIENT multi truck OP, you monitor and track. You manage, no drop lost. A great OM
To answer the question, depends on service
Production another story
Mikey P
Administrator
All I know is my kid went camping this week and I aint got shit on the schedule next week 
Cleanworks
Moderator
I'm still booked 2 weeks out. Going to try to do a shake down cruise on my new old boat Sunday.All I know is my kid went camping this week and I aint got shit on the schedule next week
I'll be going in a shakedown cruise in my Lima bean special tomorrow because It has it's own water and I'm cleaning a pain in the ass complex.
hogjowl
Idiot™
Tell Boyle hi for me
hogjowl
Idiot™
“Act”
Tell him yourself
Cleanworks
Moderator
Could be 2 grand if you try harder.
Mikey P
Administrator
That's greek for "bitter"...
Cleanworks
Moderator
I like your Lima bean. Not as hot and powerful as your 870 but so easy to use.
Mikey P
Administrator
hogjowl
Idiot™
I’m not the one cleaning his house
