In your face carpet cleaner...

[Becker]

So how often do you put yourself into you past clients mail box?

Monthly, Bi Monthly, Quarterly,...... Set number of month since last service?

 

[Royal Man]

once a month.

 

[Brian R]

About every 3 months or so through Service Monster

Dave....what do you do for your newsletters or whatever you are sending once a month?

 

[Lee Stockwell]

Selected customers every 3 months via Cha-ching.

 

[ruff]

Selected customers every 3 months via Cha-ching.

Lee,
How do you like Cha-Ching?
Is it a window database? Or the converted DOS?

 

[Chris A]

we do 6 mailers a year, but some hit at the same time (reminder cards + special cards), so occasionally a client will get 2 cards with the same deal.

 

[XTREME1]

Never I have to do more of that

 

[KevinD]

Every 3 months starting from 6 months from the date of service.

 

[Lee Stockwell]

Cha-ching is a Windows program, with a "dos-y" look. We like it! It's written in Visual Basic.

 

[Jack May]

This is on my list of things to add in 2011.

We have a 1 week follow up program that also asks them if they would like us to re contact them at a set interval for re booking cleaning.

But no newletter/mailer/flyer program.

We're contemplating a seasonal newsletter.

Also possibly follow up at 3 months for a one off fyler specific to something else we may have seen while there onsite like leather cleaning or carpet repairs.

John

 

[shorne]

Newsletters or postcards every 3 months, thank you notes a week after service, holiday cards, and thank you for referral cards.

 

[-JB-]

Hmmmmm,

monthly promotions, including a quarterly newsletter, plus, confirmation letters, thank you cards (sm), a post cleaning survey for new clients, 6,9,12,18,24 mo. reminders (sm), but other than that I NEVER send them ANYTHING!

 

[lust1kiddo]

I am sending out now..with coupon for the first time.

 

[dgargan]

Every 3 months with Service Monster, every month with newsletter, every 2 weeks with email

 

[captaincarpet]

Thank you card within 3 days of job, Quarterly newsletter (every 90 days), flier w/specials & info sheet or 2 at the 45 day interval between newsletters and yearly remeinder. That is a total of 10 contacts per year, keeping us in front of our customers, and making sure they remember our name for referrals.

 

[Doug Cox]

Never, I let them call me.

 

[joe harper]

Never, I let them call me.

"DinOsAuR"...... :mrgreen:

YOU ARE DOING IT ALL WRONG....

 

[Brian R]

Never, I let them call me.

"DinOsAuR"...... :mrgreen:

YOU ARE DOING IT ALL WRONG....

Harpocrite !gotcha!

 

[Doug Cox]

Since Brian found a need to chime in, I guess Joe is on my side on this.

 

[XTREME1]

Doug Brian doesn't believe you can build a business based on referals

 

[Doug Cox]

I see that.

 

[Brian R]

Doug Brian doesn't believe you can build a business based on referals

When did I ever say that? Just about half my business is repeat and referrals.

I'm looking to lower that % a bit.