Is anyone using Service Monster's answering service?

[Papa John]

how's it working for you?

 

[hogjowl]

?

 

[Papa John]

?

its their "Super Agents" service I'm asking about. an answering service starting at $1,000/month

 

[hogjowl]

No wonder I know nothing about it

 

[Mikey P]

My daughter may be for hire.

I think she could handle another company or two depending on call load.

 

[hogjowl]

Is she a butt head?

Like you?

 

[Papa John]

My daughter may be for hire.

I think she could handle another company or two depending on call load.

how do you pay her? hourly or commission?
I already have someone taking the calls, but due to increasing minimum wage in CA. and other employment issues It might be better to hire outside company such as SM super agents.
she also works from home unsupervised and sometimes appears to be AWOL.

 

[Mikey P]

Hourly

 

[jkowalski]

Super agents isn't really a service were opening to The General Public. We currently have 10 clients, and I don't plan on having any more than 50. For me it's a lab. It gives us the ability to say that we use ServiceMonster every day, just like you do. It's positioned as an employee timeshare. Ideally I want to use it as a way to help single owner operators transition into a stable business model they can step away from. The individuals that use it now are totally enamored. Our agents kill it. We do both inbound and outbound calls. Everything is done with inside servicemonster. And our reports reports are pretty incredible.

But the waiting list is long. There's about 20 businesses on the list already. And we're building it slowly. I've already had to turn over the staff one time.

It's definitely not an answering service. If you're looking to pay by the job or by the minute then that's not the service you are looking for.

 

[hogjowl]

Can your staff fake a southern accent?

Saiger would starve down here.

 

[tres davis]

Add me to the wait list please. Will call on Monday. Depending on price, would be willing to pay for moving to top of list.

 

[Papa John]

Super agents isn't really a service were opening to The General Public. We currently have 10 clients, and I don't plan on having any more than 50. For me it's a lab. It gives us the ability to say that we use ServiceMonster every day, just like you do. It's positioned as an employee timeshare. Ideally I want to use it as a way to help single owner operators transition into a stable business model they can step away from. The individuals that use it now are totally enamored. Our agents kill it. We do both inbound and outbound calls. Everything is done with inside servicemonster. And our reports reports are pretty incredible.

But the waiting list is long. There's about 20 businesses on the list already. And we're building it slowly. I've already had to turn over the staff one time.

It's definitely not an answering service. If you're looking to pay by the job or by the minute then that's not the service you are looking for.

then add me to the waitlist. I'd like to use Super agents to assist my current CSR while I "test drive" the service.

 

[WillS]

$1,000+ a month? I need to open a call center. I've got extra space in the warehouse now.

 

[Papa John]

$1,000+ a month? I need to open a call center. I've got extra space in the warehouse now.

I'm paying over twice that now!

 

[hogjowl]

You have to spend money in business.

 

[tres davis]

$1,000 / month sounds like a great deal for me to not have to answer the "how long does it take to dry" question 10 times per day

 

[Papa John]

It must be a difficult job If Joe has already turned over his staff once--- And CTI shut down its call center, which also had extremely high turn over.

 

[hogjowl]

Would YOU want to work for people like us?

 

[Papa John]

Would YOU want to work for people like us?

MBers aren't as difficult as some of the nut case custies we have in SF.--- Luckily Ofer is here also to shield me from some of them.

 

[hogjowl]

I was specifically including Ofer.

 

[Papa John]

 

[WillS]

I'm sold then. I need another business opportunity to get into. Can I use the service monster app for all my call center customers?

 

[tres davis]

We are currently using this service. They are awesome.

Our biz is right in the sweet spot where we can't really justify an office staff but I can't handle calls on my own cause I'm usually in field giving estimates or helping the guys.

They are awesome and I only have to field calls for water/mold that they patch through or special situations. It's awesome

Dawn even uses y'all when answering my calls and I know that they don't say y'all in Seattle.

A+ from me

 

[hogjowl]

We can spot a fake southerner quickly.

Reminds me of Ron Curtis.

 

[Papa John]

I'm still waiting approval to be a customer of SM's super agents call center.
Maybe my application scared them away. .

 

[hogjowl]

They're waiting on version 6

 

[PrimaDonna]

They're waiting on version 6

Look at you, all in the know.

Do you know because you are signing up for this service?

 

[jkowalski]

We're not waiting for 6 to sign people up. We have a backlog of people wanting to get on the service. We're only accepting a handful of clients and we are having some staffing issues. We've got a good core team in place, but finding people to stay in the seats been challenging. Will build a great team though. So the only thing we're waiting for is the ability to handle the volume properly.

 

[Mikey P]

We've got a good core team in place, but finding people to stay in the seats been challenging

That was Full Circle's main problem.

It's a very tough job, attempting to memorize many company's scheduling idiosyncrasy. The people that are able to do it well will want far more than you can afford to pay them.

 

[Cleanworks]

We are currently using this service. They are awesome.

Our biz is right in the sweet spot where we can't really justify an office staff but I can't handle calls on my own cause I'm usually in field giving estimates or helping the guys.

They are awesome and I only have to field calls for water/mold that they patch through or special situations. It's awesome

Dawn even uses y'all when answering my calls and I know that they don't say y'all in Seattle.

A+ from me

My next project is to have at least a part time office manager. I, like you Tres, have difficulty answering the phone when I am working. I am thinking if I got the right person, not only can they answer the phone, but update social media, look after day to day bookkeeping, be there to receive deliveries like customer rugs and supply chemicals, etc. I am sure I lose business everyday by, either not answering the phone or taking too long to get back to customer inquiries.