Thursday, Mike sent a message to my assistant, Carole Onweller, asking someone to reply to this thread. She forwarded it to me. Sorry for the delay; Carole and I were in meetings the past couple days. For those who don't know me, I am the editor of the
IICRC's technical journal,
The Journal of Cleaning, Restoration & Inspection.
First things first: Yes, of course the
IICRC is still in business. To paraphrase Mark Twain, Rumors of its demise are greatly exaggerated. I would ask anyone on this thread who is unable to reach
IICRC by phone or email to send an email to
Carole@iicrc.org. Please include a note explaining why you are trying to reach them. Carole will forward your message to the proper person and CC you. If no one follows up with you within three days, let Carole know.
Since mid February, the
IICRC has been going through a NIGHTMARE transition from one management company to another. EVERYTHING has suffered, including exam grading, billing, recording of CECs, and especially customer service 101: replying to communications (especially phone and email). There are reasons, but they don't matter. Ultimately, any time you don't respond to customer communications, it is unacceptable. On behalf of the
IICRC, I apologize for that.
Having said that, if you want to know why
IICRC board members aren't inclined to publicly comment here, it is because some of the comments made here, and aspersions, are insulting, rude, callous and inflammatory. During the two+ years I served on the board, I put in an average of 20-30 hours a week in volunteer time. And I wasn't on the executive committee. Their time is more than that. By and large, the people who serve on the board are normal people like you and me who are motivated to give back to the industry. The are working their tails off and are acutely aware of the problems. Believe me, they are more frustrated than anyone on this board about the past six months.
Please, cut them some slack. Thanks.