THIS....is why I’m so glad your back, Chavez. Some levity that has been missing!!!I have sure fire solution for you all. Tonight when you go home ask your wife nicely... very nicely, to pull the stick out of yor azz that's making ya'll so grumpy.
You're in the service business, you're expected to be flexible. Projects, events rarely run perfectly or on time. Expect changes and be grateful these people are choosing to spend money with you. They have other options, there are many other cleaners out there.
Treat them like you appreciate them, even when they move appointments. Be gracious, be courteous even when you don't want to be. Your living depends on them.
Cancellations are a gift that lets you find out which is the best bakery and coffee shop in your town.
Don't waste it.
I used to do something similar. I was working as a sub for department store and kept a fly rod in my truck. Right by the office was a little urban stream with good trout fishing and the occasional steelhead and salmon in the fall. Caught a 12 lb steelie one day. Tiny little stream, big fish.agree and "liked" that post.
(I used to carry my bass rod and pack in the van)
but it's contingent on a few things.
in the slow season, a BD that's the sole or major provider of income for the family, cancellations in the slow season hurt
It's also much easier for the single one man show O/Op that doesn't have full time guys that depend on full weeks' checks.
it can be the difference of real NY cheesecake at Christmas or boxed Jello instant cheesecake mix...