Okay …
The very first thing a carpet cleaner should do is find a good accounting software program. I’ve never found a perfect one that supplies me with all the metrics I need but I’ve always stuck with Quick Books . It provides me with all the financial metrics that I learned to track in college. A lot of the recommendations regarding percentage goals that I learned don’t fit a carpet cleaning business but if you constantly review your financial statements you will be self aware of what’s normal for you and you’ll eventually begin to see ways you can improve. You can’t learn and adjust unless you have information.
I attended
Strategies For Success back around 2000 and even the financial recommendations taught by Chuck Violand were somewhat unrealistic for me, but it’s a good primer. I think he unconsciously targets his financial info to larger multi truck businesses. Probably because they’re his target market.
There are some things I feel I need to track that I don’t have a program for … and aren’t provided in QB’s. I tried
Service Monster for a couple of years but just could’nt learn to trust their data.
Here are the things I track manually:
Square footage per room and total for the job.
Time on the job:
S.F. Earned per job
Monthly I know what the averages are by room and flooring type. I can give a customer a quote in three ways … :
By consulting their specific address if I’ve been there before, by comparing other houses I’ve cleaned on their street or by my total averages gained by tracking it over time.
There will be things you will want to tweak to meet your needs but I’d suggest you start SOMEWHERE and stick with it. There’s no point in being stupid.