Less Mr Know It All and more Pettyjohn

[Mikey P]

Testing 1 2 3. So I just left an estimate where hubby wanted to be home with his wife to ask a bunch of somewhat detailed questions. And when it came to talking about the grout it was only two years old and should be an off-white Missouri muddied up so I asked her how she's going about clean it and she had one of those Goofy mops with the plastic collar on it that rinses out the mop water yeah I guess the way I told her well it's all the fault of that mop she took it personally I got the look and see you left the conversation I guess I humiliated her in front of her husband now that I think about it so I told her husband that I would send information on how to do it a much cheaper quicker faster way with a flat mop but I think he sensed it as well. I wish I would have said man would you mind if I shared some information with you on how to best clean this floor so it stays looking nice and bright and white and the color that you undoubtedly took the time or spent a lot of time to pick out. I don't know if I can get the abrasiveness out of me with training or just the way it is a personality set in stone and if they do go with the bid I'm sure I can make up for it without them knowing about it and I'll be left I'll be leaving them with a great lasting impression but when you only have a few minutes to give an estimate as they say it's hard to get a second chance on leaving your first impression. Who knows I could be making this all up in my mind but she came from a very high referral source I hope I didn't blow it but making fun of her stupid mop.

 

[Jim Pemberton]

First, thank you for inserting a few periods.

Mike, there is a very fine line we walk between being informative and condescending.

It gets to be tougher when there are people who thank you when you are being condescending and who get annoyed at you being informative. So there's that....

Here is a helpful chart for future reference:

 

[DAT]

I wouldve just said, "unfortunately, those mop are not the most effective means to clean those tile and grouts. Would you like me to show you a different way and tools to keep them looking cleaner longer? It will only take few moments.."

that will give them an option to choose whether they want you to educate them or not, and be done with it.

 

[Jimmy L]

That read like a romance novel........and........left me...........GaSpINg for air.

 

[BIG WOOD]

Is this the time where I was trying to call you 5 times in a row, thinking the phone connection was lost, lol? Did the phone ringing distract your MikeySmoothness to the customers?

 

[hogjowl]

I want to know what you two geniuses think is the better way?

 

[Papa John]

probably used speak and type without editing.

Some women internally see their home or housekeeping skills as an extension of their body hygiene.
Knowing how to use this to your advantage can help grow your business.
Knowing when to be humble or self confident is a skill that takes time.
I think if you take the time to meditate on this event, you will learn and grow from it.

 

[Mikey P]

I think the better way is to be a southern bumpkin kind of dopey gentleman, unfortunately I don't think you can pull it off..

 

[Fat Mike]

i've been told ppl either love me or hate me lol

every once in a while you find someone a bit more sensitive than others.

i've definitely shoved my foot in my mouth a few times.

ive used similar tones when a addressing ppl using mop and glow type products.

hard too tell each situation is different

 

[Lee Stockwell]

Listen more.

 

[Desk Jockey]

I'm hard to love...but it doesn't bother me.

 

[hogjowl]

Everybody hates Boyle

 

[Desk Jockey]

Everybody hates Boyle

Yeah, what's not to hate about the fella.

 

[Nomad74]

JEsus, I'm not reading that clumped together bloviation.

Edit: That was painful.

 

[Jimmy L]

BOIL IS #1 ON MY LIST!

 

[steve_64]

I want to know what you two geniuses think is the better way?

Just give them a price to clean it. Stop asking for their vacuum mops and brooms to play detective.

When they ask and they will always ask how best to care for it then give them that information.

If they knew how to clean they wouldn't be calling you.

 

[steve_64]

BOIL IS #1 ON MY LIST!

I thought you were going to say ass not list.

 

[Cleanworks]

It's hard not to laugh when they, in all seriousness, show you something that in our mind is just ridiculous. I often get people telling me that they vacuum often but can't get the pet hair or other debris from their carpet. When I see their vacuum, it turns out to have just a flat floor tool. You have to kindly explain why a motorized head is better.

 

[FB7777]

Everybody hates Boyle

There's a fine line between....


A regular search of my last name here reveals your obsession with me


You really need to let it go Marty



It's over between us



Once you became the bottom, I lost all respect for you

 

[hogjowl]

See?

 

[Cleanworks]

There's a fine line between....


A regular search of my last name here reveals your obsession with me


You really need to let it go Marty



It's over between us



Once you became the bottom, I lost all respect for you

You mean he was just another asshole?

 

[Jimmy L]

OH MY GAWD!

MANLOVE!

 

[DAT]

Bromance...

 

[darcie smith]

Sometimes when I hear Scott with a customer he comes across all wrong and when I point it out he seems shocked. I think those of you who really know your stuff just sometimes forget that other people have a different view/perspective/experience. Your tone may convey that you think something is obvious and it can be offensive. You clearly learned from it and at least you recognized that even though you didn’t intend to, you gave offense. Good man.

 

[Mikey P]

Btw, they called back and said they would book soon...


But I think the point is this..


If they called on a strong referral, don't get technical, they already know you're The Dude.

 

[Jim Pemberton]

I’m glad you got the job, and glad you learned a lesson nonetheless.

By the way, Mr. Pettyjohn is with me here at the event I’m participating in. He will appreciate the story.

My son spent time with him him here too, and it was a learning experience at several levels. I’m going to have to introduce him to Fred Boyle just to bring balance back to his universe.

 

[Desk Jockey]

You got it.

Most, not all people don't care to be educated in cleaning. If they do you'll know because they will tell you I already Googled how to...

They majority are just want to know who to call. These you can educate passively through your handouts materials. It will reinforce you were the right call.