Hi, Mikey and Hi Jim, Thank you your kind welcome! I want to be careful and accurate with regards to the dreaded RA/ Triton saga.
First of all I want you all to know we did have issues with the Triton series units. Looking at all the data available to me, it is clear that we released a product to early and then had issues in the field.
We did not have adequate service manuals for these units for the distributor involved to work with, making it difficult to diagnose. This made it tough for the distributor. They are extremely competent and professional people. We just did not provide the proper support for them. That is what led to RA coming to the factory for repairs. We knew the unit had been altered but due to the couple of legitimate issue he had, we felt it was the right thing to do so we fixed the machine at no charge.
We did replace the blower here at the factory. Mr. Allen received 500.00 in cash from the owner and use of his own vehicle to go shopping and touring the seacoast with. We did find the kunkle valve on his system and informed him that he would experience warranty issues using this part. He did not listen. He said the triton was made to produce 260-degree heat thus leading to equipment tampering.
We believe the failure was due to alterations of the equipment.
We also believe the problems that followed were due to machine alterations.
Messing with diverters, thermostats and blowers can lead to major issues and that is exactly what happened.
We made some mistakes and learned a valuable lesson from it. I honestly feel that if the machine was just left THE WAY WE DESIGNED IT then this whole mess just would not have happened.
You will never hear this from RA, however we have continued to support him with parts and service questions in light of his online attacks. We have long since worked out the machine issues and now have several hundred units out in field working well and we are still selling them today.
