Jim Pemberton
MB Exclusive.
- Joined
- Oct 7, 2006
- Messages
- 12,545
- Name
- Jim Pemberton
The things people say without thinking of it....
Guy calls to complain about a service job. Our guys missed something other than what was wrong when it was brought in. They should have checked more carefully, our mistake for sure. In any event, the company owner called and really let me have it.
It was the usual routine of what downtime costs, his trust that my guys would look behind the stated problem for anything else, how could they be so careless, how could I let this happen, his diminished respect for them, my company, me.....
Its all good. People need to vent. And we did drop the ball.
Then, after one last particular bitter shot he said:
"Love you bye..."
As it came out of his mouth, he knew he was in his automatic mode of how he says goodbye to his wife I'm sure. There was a long, embarassed pause.
But after the drubbing I took, I couldn't resist:
I said: "I'm really glad, after all of that, that you still love me..."
He just laughed...and apologized for being a d*ck on the phone with me prior to that point.
Guy calls to complain about a service job. Our guys missed something other than what was wrong when it was brought in. They should have checked more carefully, our mistake for sure. In any event, the company owner called and really let me have it.
It was the usual routine of what downtime costs, his trust that my guys would look behind the stated problem for anything else, how could they be so careless, how could I let this happen, his diminished respect for them, my company, me.....
Its all good. People need to vent. And we did drop the ball.
Then, after one last particular bitter shot he said:
"Love you bye..."
As it came out of his mouth, he knew he was in his automatic mode of how he says goodbye to his wife I'm sure. There was a long, embarassed pause.
But after the drubbing I took, I couldn't resist:
I said: "I'm really glad, after all of that, that you still love me..."
He just laughed...and apologized for being a d*ck on the phone with me prior to that point.
Last edited: