BarryOC said:
Guys you have every right to your opinion. Mikey it’s your board and Lee is an admin. I respect that. You want to slam Dusty what can I say. I go back a lot of years with the guy. Dusty is the only rug washer I know who guarantees Satisfaction or you don’t pay. I also know Dusty advertises and tells customers that his business matches the cleaning method to the rug and to the problem. I know for a fact that Dusty does not push hand washing to his customers. He feels that when you talk about total immersion cleaning it scares some customer. So instead of selling the method he guarantees that the rug will be clean and that you will be happy. So slam Dusty all you want but I respect and trust him.
And I am cool with disagreeing; even when we disagree I enjoy this board and the fantastic people who hang out here. Being here allows me to chat with old friends and make new one.
Best wishes,
Barry O’Connell
http://www.PersiancCarpetGuide.com
I didn't realize Dusty was not actually washing rugs but using HWE instead. I'm really surprised by that, because it's not the recommended method for natural fiber rugs, especially valuable ones.
Actually that just kind of stuns me. But... several months ago he mentioned that he had gotten an Odorox machine to use in his drying room because rugs always have an odor after cleaning and it gets rid of it. Well... I guess now I understand why his rugs may have an odor after cleaning when the other rug plants don't. We're washing them, and he's apparently surface cleaning them.
That explains a lot. It also explains why he recommends using the "finisher" and encap to try to get more soil off the rugs... because it's not been washed, so that would in fact help to remove more soil from the rug left after a surface cleaning.
I hope you don't see that as slamming him Barry. You know a lot about hand woven rugs versus those of us in the cleaning world that know a lot about washing them. This topic kind of hits the type of passion you might see in your specialized world when weavers are trying to "antique" and pass off the fakes as the real deal - and the outrage it can create among collectors.
Those of us who truly want those rugs clean and residue free... implying a wash and then just surface cleaning them with hot water extraction (without really good reason to do so) is a trigger for a few of us. Or at least for me. =) If dusting was the only thing ever needed, we would all be smacking the sides of our head and blow drying our hair "clean" instead of actually washing it in the shower.
But I see I've gone on a tangent here - sorry. And I hope you don't see that as bashing Dusty. It's the method I'm bashing, not the person. =)
And thank you for the review and the nice words about Joe and I. Since I've never bought anything from Howard or John, I can't comment on that at all. But I have used a Badger... and though I don't own one myself, it's not a bad machine, and a number of PIranha Members have bought it at my recommendation and the service they've received has been good - he does stand behind his product in those cases.
But for me it's just not my style. It's loud and a bit too much friction. Of course, our clients wash their rugs regularly, so we may not be seeing the level of soil in rugs ground in too long that maybe others are.
Nice to see you here posting... and thank you again for the kind words.
Lisa
