Sweet! Let me focus on your question then;
ServiceMonster has a ton of features as it's a very mature platform. I'll give you the bullet point list here, but I would encourage you to talk with one of my on-boarding people for details specific to your business (888-901-3300). Tell them I said to show you 6.
I would say the biggest benefit to a new and established businesses alike is this; it's built to build your repeat rate. I'm obsessed with repeat rate for service providers because it's the single biggest factor in GROWING your business (see the chart below). But that's long game thinking and hard for a new business to wrap their head around when they are focusing on getting NEW business. Something else
ServiceMonster is good at helping you with. Here is the short list.
Marketing - Call campaigns, email campaigns, mail merge campaigns, automated drip campaigns, filters, lead source tracking on accounts, order, and
opportunities
Leads and Sales - Opportunity sales kanban for multi-touch sales, lead capture via API, web-forms, and third party vendors in the
ServiceMonster Marketplace
Customer Management - CRM to the core! Multi-sites, customer profile fields, text, email, tagging, news-feeds, address vitrifaction and lat/long to the rooftop.
Order Management - Estimates, Work Orders and Invoices. Payments (yes credit cards), service items, proper tax handling, discounts at the order and line item level, promotions, commissions
Scheduling - Live routing, mapping, proximity colors (makes staying the the same area super easy), wait lists, multiple schedule views, job notifications
Marketplace - third part vendors can use the
ServiceMonster API to talk with your data directly. Handful of options and growing all the time. we are adding Zapier soon.
Technicians - Tech tracking, auto check-in/check-out with geo-fencing, tech roles for security
Reporting and Dashboards - AMAZING! reporting and dashboards including a full screen auto rotate for key performance indicator (KIP) display
ServiceMonster API -
ServiceMonster 6 is API first which means you could literally create a replica using our platform.
ServiceMonster APP - Mobile3 (while it took longer that I want too) is finally at a place where the feedback is what I was looking for.
