NOTE; admin edit in order to read better.
original post is at bottom
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Mr. Pailliotet and Mr. Foster
I’m responding to your posting in writing simply because I wasn’t given the opportunity to address your concern personally by a phone call or email. It’s unfortunate that in today’s world it seems that one is judged guilty until proven innocent and what was once a standard practice of giving a person or a company an opportunity to address a concern or accusation before taking it public seems to have been eliminated.
To set the record straight here is my response to your accusations
1. Is it true that your employees recently went through the Blueline building in Prescott AZ tossing loads of new/replacement/warranty Blueline slide in and
Vortex parts in the trash?
This information is categorically false, additionally why would a company pay for parts such as these as part of the purchase of the business and then destroy them?
2. Two very credible people told me that this was the case.
I don’t know who they are but that are not credible in this situation.
3. If so, don’t you think you owe it to the hundred if not thousands of Blueline and
Vortex machine owners to have sold or donated these parts to a supplier or other manufacture or anybody who could have supplied owners of broken down machines in desperate need of said parts?
We are in the business of manufacturing and selling equipment and parts for not just our machines but
Prochem and
HydraMaster as well and have no plans to change that approach.
4. What kind of person/company could do such a thing? Do you have any idea how devastating down time is to the average one truck owner operator?
Any? Not any company that I’m ever going to be associated with however I can only speak for our company maybe you have had such experiences with other manufacturers and are applying their business model to this situation. As for having any idea about the impact of down time on a one truck operator, while it seems to be politically correct today to paint every “corporation” as greedy and without a conscious that is not our company. Our roots (mine included) come from family businesses, many in the cleaning industry. I know what it is like to be a one man band working to support a family.
5. I and most members here want to know what the mind set is of Legends/
Sapphire before we spend one more cent with a company that could give a rats a$$ about us cleaners.
The people who founded the companies that make up
Legend Brands have given more to this industry than many people recognize. The stories of Claude Blackburn and Cliff Zlotnik building their carpet cleaning businesses from nothing are legendary. I won’t go into them right now as I’m sure others can share them with you if you want to know. Mike Roden is widely recognized for bringing innovation to the truckmounted equipment industry through his work at Prochem. These values are at the core of our business. To set the record straight I challenge any manufacturer, distributor, etc. to show they have done more for this industry than we have and continue to do.
Bill Bruders
CEO
Legend Brands
Mr. Pailliotet and Mr. Foster
I’m responding to your posting in writing simply because I wasn’t given the opportunity to address your concern personally by a phone call or email. It’s unfortunate that in today’s world it seems that one is judged guilty until proven innocent and what was once a standard practice of giving a person or a company an opportunity to address a concern or accusation before taking it public seems to have been eliminated.
To set the record straight here is my response to your accusations
1. Is it true that your employees recently went through the Blueline building in Prescott AZ tossing loads of new/replacement/warranty Blueline slide in and
Vortex parts in the trash? This information is categorically false, additionally why would a company pay for parts such as these as part of the purchase of the business and then destroy them?
2. Two very credible people told me that this was the case. I don’t know who they are but that are not credible in this situation.
3. If so, don’t you think you owe it to the hundred if not thousands of Blueline and
Vortex machine owners to have sold or donated these parts to a supplier or other manufacture or anybody who could have supplied owners of broken down machines in desperate need of said parts? We are in the business of manufacturing and selling equipment and parts for not just our machines but Prochem and
HydraMaster as well and have no plans to change that approach.
4. What kind of person/company could do such a thing? Do you have any idea how devastating down time is to the average one truck owner operator?
Any? Not any company that I’m ever going to be associated with however I can only speak for our company maybe you have had such experiences with other manufacturers and are applying their business model to this situation. As for having any idea about the impact of down time on a one truck operator, while it seems to be politically correct today to paint every “corporation” as greedy and without a conscious that is not our company. Our roots (mine included) come from family businesses, many in the cleaning industry. I know what it is like to be a one man band working to support a family.
5. I and most members here want to know what the mind set is of Legends/
Sapphire before we spend one more cent with a company that could give a rats a$$ about us cleaners. The people who founded the companies that make up
Legend Brands have given more to this industry than many people recognize. The stories of Claude Blackburn and Cliff Zlotnik building their carpet cleaning businesses from nothing are legendary. I won’t go into them right now as I’m sure others can share them with you if you want to know. Mike Roden is widely recognized for bringing innovation to the truckmounted equipment industry through his work at Prochem. These values are at the core of our business. To set the record straight I challenge any manufacturer, distributor, etc. to show they have done more for this industry than we have and continue to do.
Bill Bruders
CEO
Legend Brands
