Ed Valentine
Member
One of the most important aspects of cleaning a carpet has to be THE WAND in the hands of the operator, and more importantly, his technique.
IMHO, this is commonly over looked because we all assume the Operator knows what he is doing at that end of the hose even though most of us know at the same time (who do demos), that many so called "professionals" are not doing it correctly and sometimes blame it on either the cleaning agents, the machine, or the clients carpeting.
I witnessed this just the other day. A customer asked for a demo of our newer and very powerful HWE Industrial system. This particular Gentleman had 20 years in this industry, so he said.
Right out of the gate after engaging the machine, it took off like a rocket (!!) with only 50 feet of hoses attached, demoing on a filthy carpet he brought, he stroked the wand across the carpet as if he was building pyramids or triangles (moving left-to-right). I didn't say anything at this point, but thought to myself, "wow, this Gent has a lot to learn!"
Anyways, while looking up toward the heavens praying (LOL); he stopped, got down to feel how dry the carpet fibers were, etc......The first thing that came out of his mouth was: "WOW! what terrific results;... That's a great machine!"
He immediately put his money on the table and purchased the machine. Wonderful. He asked if he could leave his "sample" carpet and if we could dispose of it. "Sure, no problem."
But, after he left, we turned on another (same model) Industrial System and re-did what he already had done instead using (IMHO) the proper wand technique flushing the fibers back and forth; then with a couple dry passes. The difference was truly different and amazing to say the least!
Conclusion; Perhaps we should all focus and emphasis a lot more on the wand as an integral part of a truly complete and proper clean because I believe it has been the most overlooked aspect.
Best to all;
Ed Valentine
cross-american corp.
IMHO, this is commonly over looked because we all assume the Operator knows what he is doing at that end of the hose even though most of us know at the same time (who do demos), that many so called "professionals" are not doing it correctly and sometimes blame it on either the cleaning agents, the machine, or the clients carpeting.
I witnessed this just the other day. A customer asked for a demo of our newer and very powerful HWE Industrial system. This particular Gentleman had 20 years in this industry, so he said.
Right out of the gate after engaging the machine, it took off like a rocket (!!) with only 50 feet of hoses attached, demoing on a filthy carpet he brought, he stroked the wand across the carpet as if he was building pyramids or triangles (moving left-to-right). I didn't say anything at this point, but thought to myself, "wow, this Gent has a lot to learn!"
Anyways, while looking up toward the heavens praying (LOL); he stopped, got down to feel how dry the carpet fibers were, etc......The first thing that came out of his mouth was: "WOW! what terrific results;... That's a great machine!"
He immediately put his money on the table and purchased the machine. Wonderful. He asked if he could leave his "sample" carpet and if we could dispose of it. "Sure, no problem."
But, after he left, we turned on another (same model) Industrial System and re-did what he already had done instead using (IMHO) the proper wand technique flushing the fibers back and forth; then with a couple dry passes. The difference was truly different and amazing to say the least!
Conclusion; Perhaps we should all focus and emphasis a lot more on the wand as an integral part of a truly complete and proper clean because I believe it has been the most overlooked aspect.
Best to all;
Ed Valentine
cross-american corp.
I've cleaned that way for decades. With a TM of course but just like that, triangle and dry stroke. 
