my goodness, THATS customer service!

[Mikey P]

 

[MarkieMark]

Extra work in drying that, it sure does look cool. Though I would wager 2 velos dry it better at much less work and time involvement. I have 5 air pods on me but switched as customers didn't like them put on the furniture.

 

[Mikey P]

Extra work in drying that, it sure does look cool. Though I would wager 2 velos dry it better at much less work and time involvement. I have 5 air pods on me but switched as customers didn't like them put on the furniture.

Why, were the units scuzzy looking?

 

[MarkieMark]

Why, were the units scuzzy looking?

Immaculate, like new.

 

[Jim Pemberton]

View attachment 133297

In a lifetime of analyzing upholsltery cleaning claims, I've found the one thing that creates the most problems by far:

Over wetting/slow drying

I know guys who use the worst of tools and the unsafest of chemicals who "get away with a lot" because they control how much water they put down, and even more importantly, speed dry the fabric afterward.

Make no mistake: Prespraying a pH 12 product through an in line sprayer and extracting with a carpet wand is not the course of wisdom no matter how many fans you own, but I do see guys using things I wouldn't, and not getting in trouble, because they do what Nat did here.

....and if you don't know Nat Ismaeil, you should:

He's one of the most intelligent, diligent, humble, ethical, and kind people that I know.

I want to be just like him when I grow up

 

[Mikey P]

I know guys who use the worst of tools and the unsafest of chemicals who "get away with a lot" because they control how much water they put down, and even more importantly, speed dry the fabric afterward.

How do our 98%'rs continue to get away with triangles, browning, stiff fibers, parfumie or bisulfate stenches, curled skirts, rusty buttons and color completely removed from Jacquard patterns?

Most homeowners only see the porkchop.

 

[Jim Pemberton]

How do our 98%'rs continue to get away with triangles, browning, stiff fibers, parfumie or bisulfate stenches, curled skirts, rusty buttons and color completely removed from Jacquard patterns?

Most homeowners only see the porkchop.

When I was a carpet inspector, I saw all sorts of subpar work, provided by supposed "trained professionals".

Back in those days, most performance related claims had to have the carpet professionally cleaned by a IICRC trained, certified technician who worked for a Certified Firm before an inspector was to look at it. I was provided the invoice on arrival, so I knew who did the work.

In most cases, the carpet had "triangles", a stiff feel, the corners and edges of the carpet were not cleaned, as the presence of dust, pet food, pieces of broken toys, and nail clippings attested.

Sometimes, the carpet was still damp days later


I kept my mouth shut while there, but would call the cleaning company (if they were people I knew), and gave them some counsel.

If this was the work the (supposedly) better companies with trained people performed, one can only imagine what the rest of the work was like.

This, more than any other reason in my view, is why people clean their own carpet.

 

[MarkieMark]

When I was a carpet inspector, I saw all sorts of subpar work, provided by supposed "trained professionals".

Back in those days, most performance related claims had to have the carpet professionally cleaned by a IICRC trained, certified technician who worked for a Certified Firm before an inspector was to look at it. I was provided the invoice on arrival, so I knew who did the work.

In most cases, the carpet had "triangles", a stiff feel, the corners and edges of the carpet were not cleaned, as the presence of dust, pet food, pieces of broken toys, and nail clippings attested.

Sometimes, the carpet was still damp days later


I kept my mouth shut while there, but would call the cleaning company (if they were people I knew), and gave them some counsel.

If this was the work the (supposedly) better companies with trained people performed, one can only imagine what the rest of the work was like.

This, more than any other reason in my view, is why people clean their own carpet.

It still happens all the time. Not to knock people trying to startup a business but it is much of the Facebook advertising lowest price and car detailers trying to expand.

I love getting customers that have had their carpets cleaned by others as we often get to WOW them with the right process and customer service. We also often hear the last cleaner took 2 days to dry which is crazy as we personally get 2-4 hour dry times in our area with our company.

 

[KevinD]

I always dried cushions on plastic coated paper or a plastic painters tarp.
Never on the decking.
I'm sure there will be incoming responses saying I never clean the decking or the zipper side of the cushion.

 

[jeffexe]

When I was a carpet inspector, I saw all sorts of subpar work, provided by supposed "trained professionals".

Back in those days, most performance related claims had to have the carpet professionally cleaned by a IICRC trained, certified technician who worked for a Certified Firm before an inspector was to look at it. I was provided the invoice on arrival, so I knew who did the work.

In most cases, the carpet had "triangles", a stiff feel, the corners and edges of the carpet were not cleaned, as the presence of dust, pet food, pieces of broken toys, and nail clippings attested.

Sometimes, the carpet was still damp days later


I kept my mouth shut while there, but would call the cleaning company (if they were people I knew), and gave them some counsel.

If this was the work the (supposedly) better companies with trained people performed, one can only imagine what the rest of the work was like.

This, more than any other reason in my view, is why people clean their own carpet.

Maybe I should start teaching the Executive NY Methodology of professional cleaning