When something went wrong with my SS pro- 1200,
Sapphire took care of it without any problem, even though it was past the official warranty time. In that regard- Excellent.
A little unfair because the original 1200 was their first entry to PTO, but they must have rushed it out without figuring everything out first, so there were lots of kinks to straighten. Annoying. The general feeling of some (me included) is that it seems like they keep improving (excellent) or trying to, their models, yet it seems to come at the expense of reliability. I know that from my own experience as well as from what I've heard from others I know and respect.
SS is still a relatively new company that I guess is still perfecting their machines. I, eventually got tired of the constant SS tweaks and bought a
Butler. Mostly because it is just more dependable (and so so far it has been).
Butler on the other hand seem to be both innovation phobic and resistant.
I wish SS was more
Butler-ish and that
Butler was more innovative like SS.
For someone like me, dependability will trump any other aspect by far. Though to boot my
Butler max option (better heat and bigger blower) is hotter and has more suction than the Pro-1200.
