Now I know how the brick and mortars feel...

[Mikey P]

It's common to have people send me photos of their wands for me to identify for them then they buy a Glide elsewhere..

I'm I should send this reply to all unknown inquiries now...


"Thank you for contacting me about your wand, due to people abusing my identification service, I am now asking for prepayment of a Glide before I tell you which wand you own.
I'll need your shipping information, cell phone number and email address, and I need to know which style Glide you would like, a hole slot or hybrid.
Keep an eye out for an incoming invoice, thank you for contacting me and enjoy your premium fit, made in America, Green Glide!"




What are your thoughts would you change the verbage or anything else?

 

[they live]

Don't mention the abuse. It's a negative.
Just tell them your conditions not why.
Maybe say in order to make sure we get your fit right send us a photo of your wand upon purchase.
Or after purchasing your glide we will request a picture of your wand to ensure proper fit.
Something like that.

 

[BIG WOOD]

If they're a reliable customer, they'll pay.. As for all the new cheapo carpet cleaners, let them go get the cheaper ones. I know you're wasting your time helping them find the right glide, only to lose their business.

So Steve's advice is on par. But screw them. I know you have some good accounts ordering glides in bulk, so just as we don't want a certain "class" of customers that we clean carpet for, it looks like that same class of rug suckers need to stay off your website.

So next time, if they ask you for information and you don't know them, just bluntly ask them, "Are you gonna take my advice to get a cheaper product?"

Hell, you're a dickhead to me sometimes and I keep buying your glides.


Stop wasting your time, unless they're genuine customers wanting a good product

 

[Jim Pemberton]

It's common to have people send me photos of their wands for me to identify for them then they buy a Glide elsewhere..

I'm I should send this reply to all unknown inquiries now...


"Thank you for contacting me about your wand, due to people abusing my identification service, I am now asking for prepayment of a Glide before I tell you which wand you own.
I'll need your shipping information, cell phone number and email address, and I need to know which style Glide you would like, a hole slot or hybrid.
Keep an eye out for an incoming invoice, thank you for contacting me and enjoy your premium fit, made in America, Green Glide!"




What are your thoughts would you change the verbage or anything else?

My father sold his first cleaning machine in 1973, his first truck mount in 1975.

We've had our knowledge and understanding of this industry taken advantage of more times in a year than I can remember, yet alone over 50 years.

I can't count the amount of people I've helped fix truck mounts on the job from my phone, correct cellulose browning, solve a myriad of problems to save them from costly claims...the list is endless. Countless of those people just continue to buy from whoever was closer or cheaper.

If he, then later I, became embittered and created an adversarial tone in our communications with potential customers, we wouldn't be here over 50 years later.

Instead, we built a business that has taken care of everyone I love, and we're doing business with the grandchildren of people Lee and I helped along the way.

Has this perspective made us both rich? Hardly.

Has it enriched us?

Completely.

The time you spend being bitter only decreases the enthusiasm and drive that is what it takes to build a business.

 

[Mikey P]

If they're a reliable customer, they'll pay.. As for all the new cheapo carpet cleaners, let them go get the cheaper ones. I know you're wasting your time helping them find the right glide, only to lose their business.

So Steve's advice is on par. But screw them. I know you have some good accounts ordering glides in bulk, so just as we don't want a certain "class" of customers that we clean carpet for, it looks like that same class of rug suckers need to stay off your website.

So next time, if they ask you for information and you don't know them, just bluntly ask them, "Are you gonna take my advice to get a cheaper product?"

Hell, you're a dickhead to me sometimes and I keep buying your glides.


Stop wasting your time, unless they're genuine customers wanting a good product

Funny, I was reading your reply, thinking it was Jim P speaking>>I'm like, wow, Jim's aweful sassy today, he too must be dealing with broke dicks today...

 

[Mikey P]

My father sold his first cleaning machine in 1973, his first truck mount in 1975.

We've had our knowledge and understanding of this industry taken advantage of more times in a year than I can remember, yet alone over 50 years.

I can't count the amount of people I've helped fix truck mounts on the job from my phone, correct cellulose browning, solve a myriad of problems to save them from costly claims...the list is endless. Countless of those people just continue to buy from whoever was closer or cheaper.

If he, then later I, became embittered and created an adversarial tone in our communications with potential customers, we wouldn't be here over 50 years later.

Instead, we built a business that has taken care of everyone I love, and we're doing business with the grandchildren of people Lee and I helped along the way.

Has this perspective made us both rich? Hardly.

Has it enriched us?

Completely.

The time you spend being bitter only decreases the enthusiasm and drive that is what it takes to build a business.

It's about 5 minutes of bitterness on average, or until the next order comes in....lol


To be clean and to answer Matt, I know my regulars, and while many retailers inquire about what wand is what, and never order, I'm fine with that.

Not sure what wand you have?​

That’s okay! Many wand manufacturers have changed their wand designs slightly over the years and we’ve designed a Glide for the different versions so that there is a precision fit. It’s important that we send you the correct glide the first time. If you’re unsure, send a picture of the front and back of the wand head, and trigger/valve assembly. That will help us to properly identify which wand(s) you have.
Due to the amount of time it takes to get you set up correctly, I'll need to get your shipping info, email and cell number I'll send you an invoice for the Glide you need that can be paid by any bank card or PayPal.

Please send photos and your shipping and billing info via text to (775) 552-5429 or email greenglidesusa@gmail.com

 

[Jim Pemberton]

It's about 5 minutes of bitterness on average, or until the next order comes in....lol


To be clean and to answer Matt, I know my regulars, and while many retailers inquire about what wand is what, and never order, I'm fine with that.

Not sure what wand you have?​

That’s okay! Many wand manufacturers have changed their wand designs slightly over the years and we’ve designed a Glide for the different versions so that there is a precision fit. It’s important that we send you the correct glide the first time. If you’re unsure, send a picture of the front and back of the wand head, and trigger/valve assembly. That will help us to properly identify which wand(s) you have.
Due to the amount of time it takes to get you set up correctly, I'll need to get your shipping info, email and cell number I'll send you an invoice for the Glide you need that can be paid by any bank card or PayPal.

Please send photos and your shipping and billing info via text to (775) 552-5429 or email greenglidesusa@gmail.com

Nicely worded, and will only annoy the guilty

 

[Mikey P]