Mikey P
Administrator
Advanced Hard Surface Repair & Care Course work book
Chapter 1
Stone Counter Tops
Identification
Tools needed
Top cleaning
Restoration
Chip repair
Sealing, options and methods
Chapter 2
Stone and Ceramic Tile Floor Cleaning
Identification
Chemistry
Topical sealer problems
Tool choices
Baseboard problems
Stone resurfacing over view
Travertine hole filling
Sealing, options and methods
Chapter 3
Grout Repair
Color and brand selection
Fortified grout
Epoxy grout
Flexible alternatives
Color sealing, application and removal
Backsplash and undermount sink re-caulking
Chapter 4
Wood and Vinyl Cleaning
Identification
Trouble shooting
Methods
Tools needed
Topicals/stripping and application
Chapter 5
On Location Area Rug Cleaning
Identification
Trouble shooting
Methods
Equipment
Drying
Floor protection
Expectations
Chapter 6
Sales
The initial conversation
The soft sell
Sales tools
Chapter 1
Stone Counter Tops
Identification
Tools needed
Top cleaning
Restoration
Chip repair
Sealing, options and methods
Chapter 2
Stone and Ceramic Tile Floor Cleaning
Identification
Chemistry
Topical sealer problems
Tool choices
Baseboard problems
Stone resurfacing over view
Travertine hole filling
Sealing, options and methods
Chapter 3
Grout Repair
Color and brand selection
Fortified grout
Epoxy grout
Flexible alternatives
Color sealing, application and removal
Backsplash and undermount sink re-caulking
Chapter 4
Wood and Vinyl Cleaning
Identification
Trouble shooting
Methods
Tools needed
Topicals/stripping and application
Chapter 5
On Location Area Rug Cleaning
Identification
Trouble shooting
Methods
Equipment
Drying
Floor protection
Expectations
Chapter 6
Sales
The initial conversation
The soft sell
Sales tools