Passive Commercial Sales - A breif overview of how to do it

Jeremy

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Jeremy
Tired of cold calling? Getting a little too much rejection & objection in person? Perhaps the time it takes is just not available or the fuel expense is too high... Mostly you're just having trouble creating a need for your services. Sound familiar? Keep reading.

Why not change the game? If you go in "looking for work" they know you need them. If they call you then you know they need you. It would be nice to have passive way to get prequalified customers to seek you out wouldn't it?I have a way to do just that. The best part is you can have another person do almost all the work & it really isn't all that expensive.

How does $1.65 per peice sound for a mailing? High as hell to me. What if that mailing pulled 10% response & GAVE YOU PRE-SCHEDULED WORK & PREDICTABLE CASH FLOW. That makes the $1.65 price tag a little more pallatable. I did $3k in work directly traceable to this system this month & I'm a BDCC that lives in a cornfeild. Think of what you guys in the major metro markets could do.


Here is how you do it:
Start by writing a great sales letter. Here is a copy of mine:

Brightwork Inc.
5 Thomas Ct.
Scottsburg, IN
47170
(812) 754-1447
December 18th, 2007

Central Christian Church
Attn.: Peg Harmeling
1315 East Spring St.
New Albany, IN 47150

Subject: Carpet Cleaning

Peg,
We would like to thank you for the opportunity to service your facilities. This correspondence is more than a potential sale for us here at Brightwork Inc. It’s our chance to showcase our talents and attract a growing customer base. As you well know, customers are what keep small business afloat. Keeping customers is what makes small businesses prosper.
Brightwork Inc. would love to offer a free demonstration of our services as a show of good faith. Any 200 square feet (preferably in one of your problem areas) can be cleaned free of charge with no obligation. At no time will I or a member of my staff try any “high pressure sales”. We only want you to be able to see the benefits of our system first hand.
These benefits include:
Fast Drying- Our low moisture system dries faster. This allows you to use rooms as normal within 1-2 hours of cleaning. The best part is your satisfaction is guaranteed.
Stays Clean Longer- Our Premium Cleaning Solutions leave no sticky residues & actually protect the fibers. This keeps the appearance of your facility at its best for a longer interval.
Quiet & Convenient- No noisy machine in the parking lot, no hoses in your hallways. Our equipment is quiet enough to run outside a room & not disturb your customers, patients, residents, guests and/or staff. We even offer evening & weekend appointments.
No Reappearing Spots- The Brightwork Inc. low moisture system greatly reduces the chances of returning spots. If a spot does return let us know & we will return at no charge to remove it.
Cost Effective- This system allows us to not only produce great results. It allows for greater productivity, which helps keep your costs down.
Free Demonstration- Let us solve one of your problem areas for you. No obligation. Just clean carpet & friendly service. We will gladly clean up to 200 square feet of your most heavily soiled carpet free of charge.
Maintenance Plan- Let our Stay Beautiful Appearance Management Program put your cleaning on auto-pilot. We can eliminate the clean, dirty, clean, dirty cycle a lot of institutions experience. Brightwork Inc. will tailor a proactive cleaning schedule for your facility. This helps keep your facility attractive & inviting for your visitors and staff year round. Peg, how would you like to never need to think about the appearance of your carpet again?
Feel free to contact us with any questions you may have. In addition, we assure you that no one will appreciate your business more than we here at Brightwork Inc. - A local, family owned company operated by a proud veteran.

Sincerely,

Jeremy D. Sweetland
Owner, Brightwork Inc.
(812)754-1447
J.Sweetland@InsightBB.com


Now you'll need a a brief phone script to keep the conversation on topic, short & to the point. Here is mine:

Hi, this is , with Brightwork Incorporated. We have an information packet & a gift certificate we would like to send out to you. It is concerning carpet cleaning & floor care & we just want to make sure it goes to the right person. Who should I address it to?
(I.E -Maintenance/Housekeeping Manager, Environmental Services Manager, Purchasing or General Manager -Whoever makes the decision about the cleaning…)

Can you spell it for me, please? …. Thanks….and would you mind giving me your zip code?

Great, I’ll get this out to you soon. Thanks for your time.

Here is the fun part...What to do:

1.Have a file for labels ready. (Avery 8160 ) Save frequently but do not save over other label files.
2.With a list of cherry picked prospect accounts (or the phone book) call prospects and get the name of the person who makes the decision about the cleaning. Verify the spelling & zip code. Input this information into the label sheet.
3.Once you have about 120 -150 (4-5 full sheets of labels) Print out the labels. Save the files to a disk.
4.Working from the labels change the sales letter to reflect the pre selected mailing date & the prospects NAME & address in the Heading, Greeting & Closing.
5.Ensure that the name in all 3 places are the same, all fonts are alike in size & typeface (with the exception of the letterhead) and that there are no spelling errors or discrepancies in the justification or extra spaces in the body of the text.
6.Print the letter & Save as “prospect name & Zip Code” to a separate disk from the labels. Keep these files for future mailings. It can be nice to have the information handy & the letters ready to re-print with a quick date change.
7.Keep the printed letters clean & unfolded.
8.Stuff the envelopes with the letters, a flier or 2, a business card & a gift certificate.
9. Mail the letters.
10.Answer the phone.


If you have questions please call or email me.
j.sweetland@insightbb.com
0r
812-754-1447
 

Steve Toburen

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Steve Toburen
Very impressive, Jeremy. Why don't you e-mail it to me and you just MIGHT win our quarterly SFS "Members Only" TIPS contest? I'm just delighted to see you taking steps to succeed! Congratulations.

Steve Toburen CR
Director of Training
Jon-Don's Strategies for Success

PS To build on what Jeremy is doing I've developed a Special Report that promotes slightly more aggressive action. Four hours a week is all it takes. If anyone wants a free copy of my elegantly titled Report "How to Sell Commercial Work" just e-mail me at stoburen@homefrontsuccess.com. If you want the free accompanying DVD just include your mailing address.
 

Blue Monarch

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Dirk Wingrove
That's a good letter Jeremy. Implementation is the problem most folks run into though. They know what to do, but don't. I'm just as guilty as the next guy.

Getting out of your comfort zone is the key. Starting last week, I make it a point to get out of my comfort zone once a day. Hopefully, after time, more things will be in the comfort zone.

Man, I hate cold calling. Walking into a business without a warm lead bugs the heck out of me. It is by far my businesses weakest point.

With a warm lead though, I've got no fear. I just need to bridge the gap.
 

joey895

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Joey J.
Dirk Wingrove said:
Man, I hate cold calling. Walking into a business without a warm lead bugs the heck out of me. It is by far my businesses weakest point.

With a warm lead though, I've got no fear. I just need to bridge the gap.

This is me, to a T.
 

Desk Jockey

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Rico Suave
Good Post Dirk and congrats on getting out of your comfort zone.

Whether you see immediate results or not, you are planting seeds for future work.

It's a cycle, you hit some that are ready to purchase and you've got immediate results.

Others may call when they are in need of your services. But stay with it, consistency will bring you the work.

We get salesmen in here all the time, most of their sales material I trash without even opening.
But a month later when I need their service, I'm looking for their information or card.

Stay out there consistently and it will eventually pay off.
Good luck!

8)
 

Jeremy

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Jeremy
By the way... A follow up phone call (to make sure they got the information) at the 30 day mark may help close a few more demos/services. The best way to get the account is to lets the service sell it's self. That said, I would appreciate a 3% commission on all sales traceable to this post... LOL

I saw above someone said something about tracking. I get 3 main reasons why they called me:
1) "Your material came across my desk at the right time."
This should encourage you to be vigilant and consistent in you efforts with this letter.
2)"You were willing to show us how you could solve our problem at no charge."
Do the demos and don't pressure the prospect. Let the value in the service be seen & act more as a consultant than a vendor.
3)"You included references."
Credibility and customers that are willing to sing your praises will help immensely. Use the hard work you have already done to help secure your future.

On the financial side: It generally pulls from 5-14% per mailing but i have had a few mailings that were in the 26-30% range. The average job ticket is well over $250 most being $450+. In fact this has been the difference between failure & starvation and actually having a roof over my head.
 

Ricky Thurman

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Oct 9, 2006
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Jeremy-
I never got back to you. Since you sent me your letter 6 months ago or so, I have sold my business , relocated and started over from scratch. So now I am using your letter. I've tweeked it for my own needs. I sent out 150 the first round which produced about $3000. I just sent out another 60 letters specifically to Churches. We'll see how it does. The one thing I didn't do that I think really hurt the results was to call to find out the exact person to address it to. Anyway, it works!!! Thanks for the help!
 

Jeremy

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Jeremy
So, for every piece you mailed out you made $20. Not bad for 3 sheets of paper, an envelope & a stamp. About a 12:1 ROI...
 

Jimmy L

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One way to overcome the cold call is to study acting.

A hypnotic technique is to pretend you are in a movie acting out a part.

So when you walk into that door and everyone stares at you just think you are Bruce Willis and act confident!


Act "As If"
 

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