Desk Jockey
Member
People are strange, we had 15-water losses last week due to heavy rains, but we missed out on one job that it alone would have equaled what they did.
We received a call from an adjuster about a covered loss, child accidently left a faucet running faster than it could drain. It ran for hours and affected three levels of the home. Ceilings, walls, carpet, subfloor all got a good a soaking.
We go and scan the job with IR camera and meters and she is getting bigger and bigger every level. The homeowner is down playing it, “Not too bad is it?”.
We show him what is wet and explain to him why he has an odor and how it’s only going to get worse if doesn’t A) professionally dry it B) remove the affected materials and then dry it.
He said it really isn’t that bad and he just doesn’t want to turn in a claim because it will make his rates go up. He had a few airmovers and a couple of dehumidifiers and thought he was doing good enough.
This was a very nice home in a very nice neighborhood; these people appeared to have the money to correct it even if they did not want to turn a claim in.
Even after explaining the potential for problems with mold, they still chose to do nothing. THREE FLOORS, ceilings, walls, carpet, pad, subfloor.
The adjuster could not believe it, but what can you do? You can’t force someone
We received a call from an adjuster about a covered loss, child accidently left a faucet running faster than it could drain. It ran for hours and affected three levels of the home. Ceilings, walls, carpet, subfloor all got a good a soaking.
We go and scan the job with IR camera and meters and she is getting bigger and bigger every level. The homeowner is down playing it, “Not too bad is it?”.
We show him what is wet and explain to him why he has an odor and how it’s only going to get worse if doesn’t A) professionally dry it B) remove the affected materials and then dry it.
He said it really isn’t that bad and he just doesn’t want to turn in a claim because it will make his rates go up. He had a few airmovers and a couple of dehumidifiers and thought he was doing good enough.
This was a very nice home in a very nice neighborhood; these people appeared to have the money to correct it even if they did not want to turn a claim in.
Even after explaining the potential for problems with mold, they still chose to do nothing. THREE FLOORS, ceilings, walls, carpet, pad, subfloor.
The adjuster could not believe it, but what can you do? You can’t force someone