Cleanworks
Moderator
I often give estimates over the phone based on what the customer tells me. I always reserve the right to change the price if what I find on the job is substantially different than what I was told on the phone. Case in point, my first job today told me that it was a 2 level townhouse with 3 rooms, hall and stairs. I specifically asked him if he has his own driveway where I can park and run the hoses in from the truck. He says yes. I get there and his door is almost 200 feet away from where I can park. It's actually a 3 level townhouse with 2 stair cases. I told him it would be $75 more because of the added stairs and longer set up. He says "you told me $200". I tell him I'd rather not do it at that price and was about to walk out the door. He quickly agreed for me to do it. The point is, a phone estimate is just a guesstimate. You can always readjust before you start the job. This one still wasn't worth it. Took 2 1/2 hours.