The manufacturers website says its polyester chenille and gave it a cleaning code of S.You can clean any chenille with HWE, but natural fiber ones will distort badly. Usually they get so dirty you haven’t a choice.
Why do you think it’s polyester?
The reasoning behind those codes, no matter what I’ve been told by manufacturers, escapes me. This should clean safely and well, but I would make no guarantees regarding the texture.The manufacturers website says its polyester chenille and gave it a cleaning code of S.
Should I inform the customer that the nap is currently laying in random directions. After cleaning and brushing the nap will be in uniform lines which will disappear after regular use?