I bought an icapsol from Rick G. This is the worst POS I have ever bought in 10 years in the biz. I have spent 500.00 in parts that are not covered by the warranty. The brushes are about 150.00 each and my last one worked for 2 months before it fell apart at the bering end. I have replaced the following.
Dirt tray
3 brushes (not covered)
belts (that broke when brush seizes not covered)
Brush clips ( 1 broke and the others are so lose the brushes fall out)
Cord (broke where it goes into handle not covered)
Cord holder fell off
Post (these keep the machine off the brush while not in try)
Handles become lose
Powder coating flaked off in the first 3 months( all over the customers home)
The best part of this nightmare has been Rick G and his staff they have tried very hard to get me help but Windsor was not willing due to my machine was past warranty. After lots of work on Rick's part they called and want me to drive this tool 2 hours and have a "certified shop" look at it due to the fact that I can't put the parts on as well as them. This call from Windsor was a total set up to refuse my claims. I never heard from the CA Rep and I have not taken it in for inspection as I can no longer afford to put any more time or resources into this total piece of junk tool. We take great care of all our tool's this tool is total junk
The things I have learned from this are,
Excellent Supply and Ricks staff are top notch (rick you need to stop selling Windsor asap)
The iCapsol & Procaps are JUNK
Windsor can not be trusted (ask around and you'll find other victims)
The money that I spent buying and repairing the iCapsol I could have bought the better tools on the market.
I WAS a Pro Chem loyalist for years and have lost all trust in Pro Chem/ Windsor !!
