Red flag warning

[Nomad74]

I’m probably going to call this customer back and cancel. My spidey senses are throwing up red flags on this one. Her response to my 24 hr reminder email makes me sigh.

 

[FredC]

She still out on Crystal Tree?




you suck at masking details.............

 

[Mikey P]

Vibe it.

 

[Lee Stockwell]

Put down Kraft paper.

 

[Nomad74]

She still out on Crystal Tree?




you suck at masking details.............

Well, that's what I get for editing a pic while sitting on the porcelain throne. lol

 

[steve_64]

Just clean the Damn carpet.

 

[Nomad74]

I tried calling her but no answer. Not even an answering machine. When I booked the job I had a feeling of red flags. She asked about under the couch, scrubbing, corner guards, vacuuming, how loud my truckmount was, and all sorts of other things. I'm a very good judge of sensing the difficult ones and whenever I go against my inner voice it bites me in the ass. I'm listening to it this time. I wrote her back the following.

"Hi XXXX,

I just tried to call you but there was no answer and I was unable to leave you a message. Yes, your carpets will be wet for awhile if the humidity level is high, especially if its raining. Working in the rain is a pain in the rear. Also, if you are feeling ill it would probably be best to reschedule for when you are feeling better and when the weather is more cooperative. I can refer you to several cleaners you can use when you are feeling better and when the weather is optimal for your cleaning needs. Hope you feel better soon.

Damon

A Plus Carpet Cleaning. "

 

[Jim Pemberton]

Follow your gut (unless its telling you to eat a third baconator in one setting....)

The issue of the drying doesn't bother me; its really a legitimate concern considering how many cleaners can be.

Its the lack of confirmation back from her, and of course your "gut instinct".

 

[Nomad74]

Follow your gut (unless its telling you to eat a third baconator in one setting....)

The issue of the drying doesn't bother me; its really a legitimate concern considering how many cleaners can be.

Its the lack of confirmation back from her, and of course your "gut instinct".

Jim, I thought of you this morning when I read her email. I heard your voice in my head. I threw in that bit about the carpets being wet longer due to humidity just to get out of it. Honestly, with my Dev-wand, 870, dry strokes, and stealth fans, dry times aren't an issue. I just was feeding her fears

I'm at the point where I just don't want to deal with nuts anymore, especially for 400 sqft. .

 

[steve_64]

I've had some on the phone make me think similar only to be very pleasant and easy to work with once I arrived. These can easily become cheerleaders or bite you in the ass. All depends if you meet or exceed their expectations or truly are a hack.

So she missed one call so what.

 

[steve_64]

You're actually better off they give you their concerns before you show up unprepared for their situation.


Obviously your gut isn't your best instinct.

 

[Nomad74]

I've had some on the phone make me think similar only to be very pleasant and easy to work with once I arrived. These can easily become cheerleaders or bite you in the ass. All depends if you meet or exceed their expectations or truly are a hack.

So she missed one call so what.

I'm sending you a puppy.

 

[Lee Stockwell]

Damon is always prepared.

Who needs the drama?

 

[Nomad74]

 

[steve_64]

Damon is always prepared.

Who needs the drama?

What drama? She asked some pertinent questions in response to his email.

Not being grumpy I just don't see the issue with working for her. I get these concerns a lot from new customers.

 

[steve_64]

Being prepared mentally is different than being prepared equipment wise.

I don't use all my tools on every job but if I know a concern I will be sure to address it.

Take care of the porch chop.

 

[Cleanworks]

I'm working in the rain today. $200 for 1 hours work and I'm having breakfast at the mall drying out. Next job is portable, I hope she has underground parking.

 

[FredC]

I just don't see the issue with working for her.

Damon already has the FXDR .....

 

[steve_64]

I

Damon already has the FXDR .....

Was thinking it was more about his mood than hers.

 

[Nomad74]

I

Was thinking it was more about his mood than hers.

You may have a point. I'm supposed to be hanging Christmas lights right now. That always puts me in a mood.

 

[hogjowl]

You wouldn’t have these problems if you didn’t bug her with reminders

 

[Old Coastie]

FXDR?

So glad I care enough to ask...

 

[Nomad74]

FXDR?

So glad I care enough to ask...

Just ignore them like I do.

 

[Bob Savage]

Put down Kraft paper.

Kraft paper is for sound effect!

 

[Cleanworks]

Kraft paper is for sound effect!

I thought it was for wrapping cheese.

 

[Bob Savage]

....and good cheese!

 

[FredC]

FXDR?

So glad I care enough to ask...

Its like a motorcycle but louder, slower, and more expensive

 

[Hoody]

I get the same feeling when carpet cleaners message me asking "How much is SCO?"

 

[Nomad74]

I get the same feeling when carpet cleaners message me asking "How much is SCO?"

What’s SCO?

 

[Hoody]

What’s SCO?

They mean SEO, I don't know if they're using voice to text or aren't sure what they're asking. But it raises a red flag every time for us.