Rollmarks

[John Buxton]

I have a rollmark job to do this week, and the homeowners insist that no water, or steam may be used because the house had a mold problem and they were instructed by someone that no moisture be introduced.

Has anyone used a pile lifter on rollmarks with any success? It is nylon.

 

[Willy P]

High heat and moisture is about the only thing I've ever seen work in my 30 years, but maybe someone knows something else. I doubt a pile lifter will do it.

 

[Guest]

I have a rollmark job to do this week, and the homeowners insist that no water, or steam may be used because the house had a mold problem and they were instructed by someone that no moisture be introduced.

Has anyone used a pile lifter on rollmarks with any success? It is nylon.

Then tell her to quit taking showers and washing dishes,WAPITA,this is all misrepresentation or lack of education.Here is my response "whats it like inside the bubble" then walk away.

 

[Brian R]

Does she realize that she is made up of about 90% water.
Some people just don't get it.

 

[Ernie G]

John, Thats crazy, she's tie-ing your hands, just tell her what the procedure is, then she can say yes or no. You may have to walk away from this job. As far as i know, a steamer or very hot water extraction is what you need.

 

[Jack May]

You're pretty much stuffed for anything.

I know it's a type of steam, but would she allow you to wet a towel and then use the iron on it?

Or, Would a dry heat be able to be used - might 'burn/scorch' a few towels, just bill them to the job but I'm guessing you need heat and/or moisture to reverse.

All the best. John

 

[John Buxton]

Shes pissed that they had a problem to begin with and probably doesnt want anything but a new piece of goods.

I'm just trying to help my retailer that I've worked for 16 years.

Thanks all.

 

[The Great Oz]

The only way to remove roll marks without steam would be to ignore them until normal traffic pounds them down, or pull the carpet so hot water could be used off-site. A pile lifter would work until they walked on the carpet next.

With a little more information you might have been able to find out where she got the no-water information and re-educate her. In hindsight you could agree that elevated moisture over several days can contribute to mold growth, but the process of removing roll crush and normal cleaning will both require the use of water, and in both cases the carpet will dry far too quickly to allow any mold growth. The person that told her no water is likely not a carpet cleaner, and should probably get a call just to get a heads-up that he's been misinformed.

The real answer could be that she either misunderstood a complex conversation and chopped it into simple bits, or got the information from a friend, Chem-Dry ad, or Oprah Magazine.