Bryce C
DFW
Apologies in advance for the long winded description. I'm walking into a potentially very stupid job tomorrow morning at 8am. The client has 7 old dining chairs, likely upholstered with cotton or a cotton blend, with an attached cushion on the seat and back rest, the rest of the dining chair is a wooden frame. The customer complained of an odor in the cushions (likely foam cushions but not sure yet), not from urine but rather musty from being stored in a garage or basement.
So far I am planning on informing the customer (my wife and secretary is currently in training, and so am I ) that since the cushions are attached there isn't anything I can do without risking damage to the wood frame and the natural fibers it is upholstered with due to any effective treatment causing it to remain wet for an extended period of time. Letting them know I can attempt an off-site deodorization that will cost them 4x as much, have a high probability of damage, and they must sign a waiver of liability.
If they agree deodorization isn't worth the attempt, then proceeding to use an OP method with distilled water for even wetting (misted lightly) and a neutral cleaner (Bridgepoint's OxyBuff, again misted lightly), followed by rapid drying, and time is the only safe (possibly effective) remedy for the cushions. If they prefer me to take it off-site and sign off accordingly then scouring through all the old relevant posts I can find here and asking for more current pointers from you wizards tomorrow night. Next time inform them of all this on the phone during the initial call. Does that sound like a decent plan or still pretty stupid?
So far I am planning on informing the customer (my wife and secretary is currently in training, and so am I ) that since the cushions are attached there isn't anything I can do without risking damage to the wood frame and the natural fibers it is upholstered with due to any effective treatment causing it to remain wet for an extended period of time. Letting them know I can attempt an off-site deodorization that will cost them 4x as much, have a high probability of damage, and they must sign a waiver of liability.
If they agree deodorization isn't worth the attempt, then proceeding to use an OP method with distilled water for even wetting (misted lightly) and a neutral cleaner (Bridgepoint's OxyBuff, again misted lightly), followed by rapid drying, and time is the only safe (possibly effective) remedy for the cushions. If they prefer me to take it off-site and sign off accordingly then scouring through all the old relevant posts I can find here and asking for more current pointers from you wizards tomorrow night. Next time inform them of all this on the phone during the initial call. Does that sound like a decent plan or still pretty stupid?