Scenario #1, What would you do?

[steamron]

I realize that a good percentage of us do room pricing when a potential customer calls.

So I was wondering and this goes for everyone;
Let's say that some one, you or your answering person booked a job,
3 rooms, and you told them $119

Now you get there and the house is laid out where the only place you can park is 75' from the front door and it is big ones just to get around to that door (the lawn is wet and muddy, bushes in the way, etc).
So you park in the driveway and now you have to go into the garage, through the kitchen and dining room down a hallway to the steps that take you upstairs.
2 of the rooms are upstairs and the third is in the basement, which means coming back down and wrapping your hoses around the other side of the hallway to get to the basement.
The carpet cleaning is easy but the prep work is a major pain.

What's going through your mind when you see this, do you up charge?
That hour job is now 1:40 minutes.

What do you do?

 

[Sierra Clean Care]

Ya win some, and you lose some.... and if the next job is 15’ from the door, and it takes you 40 min, do you discount? Nature of the business..... we have learned to never give a hard number over the ph...

 

[Sierra Clean Care]

Ya win some, and you lose some.... and if the next job is 15’ from the door, and it takes you 40 min, do you discount? Nature of the business..... we have learned to never give a hard number over the ph...

People will ALWAYS underplay the amount of work they have, as if it will somehow make the final bill lower.....

 

[GreenTechAgain]

What do you do?

Clean it and smile.

When giving a phone quote we always ask the square footage of the house. Helps in determining the price and letting them know that 1 area may actually be 2 or more.

We also never say "rooms", we say "areas".

 

[Cleanworks]

we charge mainly by square footage but modify that by time. Some jobs we discount a little, some we charge a little more. Customers understand that the longer we spend on the job, the more it's going to cost them. We let them know that if it is an easy set up, they have cleared the rooms, vacuumed, etc, they may receive a discount.

 

[Mikey P]

Suck it up but let them know that next time the price will be more

 

[Mikey P]

Or go out and give free pre estimates. .

 

[hogjowl]

Or ask if all three of the rooms are on the same floor when they call.
This ain’t hard stuff we’re doing idiots

 

[BIG WOOD]

Or go out and give free pre estimates. .

What's a pre estimate? Estimating what an estimate will cost?

Dumbass

 

[hogjowl]

He got within 10 feet of California today and immediately lost his mind

 

[PrimaDonna]

See my response to secsneio 2

I’d suck it up. And do a bette job prequalifing on the phone.

There will be many easy jobs that make up doe this so it evens out in the end. Unless of course this is you main clientele/demographic. If so then a better phone interview/prequel will really help with this kind of stuff. Then you can talk to the “red flags” and how that May impact the final title once you get onsite and verify the scope of work.

 

[Jimmy L]

It's not hard when your market is mobile homes. Line up with a trailer park discount and do 6 at one time.

 

[Sierra Clean Care]

It's not hard when your market is mobile homes. Line up with a trailer park discount and do 6 at one time.

The closest I get to mobile homes is, USING MY MOBILE PHONE IN A HOME....

 

[FB7777]

Raise your prices

 

[Jimmy L]

They won't pay more than $49.95 for a whole trailer cleaning.

 

[Desk Jockey]

The closest I get to mobile homes is, USING MY MOBILE PHONE IN A HOME....

We only do double wides, no singles. The real money is in the double wides.

 

[Nomad74]

I realize that a good percentage of us do room pricing when a potential customer calls.

So I was wondering and this goes for everyone;
Let's say that some one, you or your answering person booked a job,
3 rooms, and you told them $119

Now you get there and the house is laid out where the only place you can park is 75' from the front door and it is big ones just to get around to that door (the lawn is wet and muddy, bushes in the way, etc).
So you park in the driveway and now you have to go into the garage, through the kitchen and dining room down a hallway to the steps that take you upstairs.
2 of the rooms are upstairs and the third is in the basement, which means coming back down and wrapping your hoses around the other side of the hallway to get to the basement.
The carpet cleaning is easy but the prep work is a major pain.

What's going through your mind when you see this, do you up charge?
That hour job is now 1:40 minutes.

What do you do?

I've had days like that. Since raising my minimum I don't mind so much. It's so worth it when people don't want to pay my minimum. Saves me a lot of frustration.

 

[hogjowl]

I’m glad to see the idiot ^ back.

 

[Kenny Hayes]

An

They won't pay more than $49.95 for a whole trailer cleaning.

And make $300 for cleaning 6-12 of those little bitty halls that you can’t hardly get your hose and wand down, much less turn around in.

 

[hogjowl]

My son makes fun of my 360i, but he had to borrow it for a 2.5 ft wide trailer hallway yesterday.

 

[Jim Williams]

No extra charge. The way I look at it is instead of spending half a day driving there and giving an estimate I was on another job making $$$$$. If you are efficient at dragging your stuff around it really doesn't add much extra time.

 

[rosselliscarpetcare]

Keep a CRB on the truck and encap the sucker. It is what it is.

 

[Kenny Hayes]

If you do residential, you’re gonna get bait and switched Just the odds. Just have to learn to keep it to a minimum. #somehow. Heck, life period will
Try to bait and switch you everyday.

 

[jcooper]

Mikey P said: ↑
Or go out and give free pre estimates. .
What's a pre estimate? Estimating what an estimate will cost?
Dumbass

Loool.

 

[SamIam]

I realize that a good percentage of us do room pricing when a potential customer calls.

So I was wondering and this goes for everyone;
Let's say that some one, you or your answering person booked a job,
3 rooms, and you told them $119

Now you get there and the house is laid out where the only place you can park is 75' from the front door and it is big ones just to get around to that door (the lawn is wet and muddy, bushes in the way, etc).
So you park in the driveway and now you have to go into the garage, through the kitchen and dining room down a hallway to the steps that take you upstairs.
2 of the rooms are upstairs and the third is in the basement, which means coming back down and wrapping your hoses around the other side of the hallway to get to the basement.
The carpet cleaning is easy but the prep work is a major pain.

What's going through your mind when you see this, do you up charge?
That hour job is now 1:40 minutes.

What do you do?

Getter done and let them know next time it’s double for the trouble

 

[Brian H]

Based on the scenario, I am not seeing what will be increasing the length of the job from 1 hour to 1 hour 40 minutes. That's an increase of 66% just to string out and move some hose.

 

[Dolly Llama]

Based on the scenario, I am not seeing what will be increasing the length of the job from 1 hour to 1 hour 40 minutes. That's an increase of 66% just to string out and move some hose

I tend to agree if two man crew and "blow 'n go" type biz model...maybe 10 minutes tops
but Ron may work alone , might cover hard surfaces he has to run hoses across and uses pre-spray

maybe not a 66% increase, but the PITA job he described, I could easily see a 52.278% increase in time compared to a contiguous Living rm/dinning rm combo and short hall to bd rm ...for one man crew that is ..and in particular in res, where you just can't drag hoses all over furniture legs/corners and baseboards




..L.T.A.

 

[hogjowl]

^ He’s an expert since he quit cleaning

 

[Dolly Llama]

He’s an expert since he quit cleaning

and 97.3425% of sec 8 tenants agree....

Cindy

..L.T.A.