Mikey P
Administrator
lets compare numbers...
View attachment 979
and you Supportive Members here can win a free month of FMS right here
View attachment 979
and you Supportive Members here can win a free month of FMS right here
Service Monster Fill My Schedule
- Thread starter Mikey P
- Start date
CleaningLA
Member
Holy moly can't wait till my page looks like that. Lol
Jerry
Supportive Member
- Joined
- Nov 17, 2006
- Messages
- 286
Nice!
boazcan
Member
I definitely see the benefit to this program, and send plenty of cards every month. However, it is hard to gauge the real return off these cards. Good return, yes. How many jobs do you think actually booked because you sent them a thank you card? Did they refer you because of this, I would think so but it cannot be tracked in that format.
When you have a 5 year client call you every year for a cleaning, why are they calling? Because you reminded them with a card or because they always do it between Thanksgiving and Christmas. Does that get tracked as a reminder job or just as a repeat client?
I have initiated your suggestion with the % discounts based on when they had clean an area prior - 6mths, 9mths, 12mths. This is easier to track because they have the card and are expecting the discount.
When you have a 5 year client call you every year for a cleaning, why are they calling? Because you reminded them with a card or because they always do it between Thanksgiving and Christmas. Does that get tracked as a reminder job or just as a repeat client?
I have initiated your suggestion with the % discounts based on when they had clean an area prior - 6mths, 9mths, 12mths. This is easier to track because they have the card and are expecting the discount.
Mikey P
Administrator
It's up to you to enter the real reason they called back
