Mardie,
Yes, this is mostly a hot water extraction forum. Though many here have have used and still utilize other methods as well. So, most of the veterans' opinions here (Brian excluded

) are a choice they made after trying quite a few methods. In other words: It is, right or wrong, what we deemed through experience to be the best method.
The issue is that you come in the foot steps of companies like Chem Who that have used and still do, for years, spread misinformation about steam cleaning.
Are there unethical steam cleaners? Yep! But there are a lot of unethical cleaners using any cleaning methods.
The chart on my web site clearly states on the top of the page that these are RISKS and with so many bad steam cleaners out their ,it is significant. I do know that their are very good steam cleaners in operation. However I think you would agree the majority of steam cleaners and yes all carpet cleaners are no good at all.The only thing they are good at is talking the talk and taking the money. The best you and i can do is expose them.
1) Your web site, however, goes in the great tradition of Chem Who. See "carpet cleaning
facts and misconceptions" :
http://www.naturalcleaningsystems.ca/cleanfacts.htm
Those are not facts and it is you who is actively engaged in spreading (creating? enforcing, misleading your potential clients?) the misconceptions.
As stated on the top of the page they are RISKS and given that they are facts.
2) Your name "natural Cleaning Systems" suggests that all your products are natural, which I personally doubt. No MSDS, no direct claims about the products being all Natural. However, though you may be legally in the clear, through fine print wizardry, ethically (unless you use 100% natural products) you are in muddy waters indeed. In clearer words- you are misleading your potential clients.
Lets see the chemical facts about your "Natural Cleaning."
Unless, of course, what you really mean is that you were just born for this business as cleaning just comes naturally to you.
As far as i know a truly natural cleaning product dose not require an MSDS. My name is a name which i have chosen to indicate the safety of the work that i perform. I consult with all my client when i make a quote. I explain all in a truth.I have never misled any one as to the fact that i use man made chemistry.FYI Their are many products man made or all natural that can have no effect or an adverse effect on people,pets plants or the environment. The store name (Giant Tiger) is not a Tiger and i have never seen a real tiger their and so on and so on.
Any good lawyer, will help you word it just right. If not, see Chem Who literature- It's a classic :shock: