Stanley Steemer beat all you chumps to the punch......

Papa John

Lifetime Supportive Member
Joined
Aug 19, 2013
Messages
6,972
Location
San Francisco, CA.
Name
John Stewart
I might apply for this "Certification" sticker. It will give me a reason to double or triple my prices.?. Over the years I have reduced steps and time on cleaning jobs in an effort to keep prices down and competitive.

It will be a premium service available where everything will be Saigerized. ;)
 
Last edited:

Zee

Supportive Member
Joined
Nov 2, 2007
Messages
6,162
Location
SoCal jungle
Name
.
With all the bs going on with industry standards and certificates, sometimes I think we should come up with a legit sounding certification and well respected forum members could be invited to some of our jobs and shown what gets done and how. If the board members here agree that it's good, THEN it is good! And the "internationally participated forum certificate" could be issued...no purchasing certs and no bs.
 

KevinL

Supportive Member
Joined
Jan 5, 2007
Messages
2,928
Location
East Peoria Illinois
Name
Kevin Leach
I just signed up to get certified. We'll see where that goes. And how much it costs. On their site they recommend carpet cleaning every 3-4 months.
 

Papa John

Lifetime Supportive Member
Joined
Aug 19, 2013
Messages
6,972
Location
San Francisco, CA.
Name
John Stewart
Would you mind sharing the details of those adjustments John?

I use to pre vacuum and move more furniture-- I don't always use corner guards or seal-a-door or drying fans. I use to take more time with spotting techniques and use a steaming iron If needed. I use to do only 3 jobs a day per van-- now generally 5 jobs/van. I use to spend more time chatting with the client.
 
  • Like
Reactions: sealcanvas

Papa John

Lifetime Supportive Member
Joined
Aug 19, 2013
Messages
6,972
Location
San Francisco, CA.
Name
John Stewart
Time IS Money--- I could never be as meticulous as Saiger with my current prices-- I'd go out of Business-- We already get some push back on our current prices...We only spend about 90 minutes on most jobs.
But there are some customer who might like the "Mercedes Benz Experience" and willing to pay for it.-- But This type of work needs to be done by the Owner/Me... The Chimps would rather Get in n Get Out.
 

Mark Saiger

Mr Happy!
Joined
Dec 26, 2006
Messages
11,199
Location
Grand Rapids, MN
Name
Mark Saiger
Time IS Money--- I could never be as meticulous as Saiger with my current prices-- I'd go out of Business-- We already get some push back on our current prices...We only spend about 90 minutes on most jobs.
But there are some customer who might like the "Mercedes Benz Experience" and willing to pay for it.-- But This type of work needs to be done by the Owner/Me... The Chimps would rather Get in n Get Out.

I was wondering pricing structure as well if you don't mind sharing....

Wondering if you have an per hour goal as to what you are trying to make...and of course knowing what you need to make to be profitable (which I am sure you know)

For us, we are trying to bring in $200-$250 per hour, per van....but we also know, we really need to be making about $150 per hour per van to be profitable....

We are .38 cents per square foot which basically includes everything. We will move larger furniture such as chairs and couches in Living Rooms, but try to do mainly open path areas in bedrooms (only measure and charge for he open sq footage area) but we will move some furniture and clean under beds if a client really insists....we will of course charge for the extra sq footage cleaned.

Thanks for the info and good thread info taking place here.....
 

Shane Deubell

Supportive Member
Joined
Jun 30, 2011
Messages
4,052
Actually its really clever marketing on SS part. They looked at search traffic, what do people look up BEFORE clicking on their website.

High % of searchers look up allergy related keywords.
So someone clicks on ss website and imagine that a carpet cleaner for allergy sufferers. Just what they were just searching ....

Very subtle, very clever.
 

Bob Savage

Member
Joined
Oct 7, 2006
Messages
1,288
Location
Dayton, Ohio
Name
Bob Savage
We hold a unique certification in our area. We are the area's only 5 star cleaner. This has brought many new customers our way over the years.
 
  • Like
Reactions: Ron K

Papa John

Lifetime Supportive Member
Joined
Aug 19, 2013
Messages
6,972
Location
San Francisco, CA.
Name
John Stewart
We hold a unique certification in our area. We are the area's only 5 star cleaner. This has brought many new customers our way over the years.

2 of my competitor's business have really grown because of their 5 star rating- even though when their customers try us and say we are better--- I wish people knew that Best on Yelp, doesn't mean best in the biz.

Keep doing what ever you can Bob to keep that 5 star rating..
 

Papa John

Lifetime Supportive Member
Joined
Aug 19, 2013
Messages
6,972
Location
San Francisco, CA.
Name
John Stewart

Our average invoice is $259 but we block usually 2 hours of time for each job--including commute. I was told I need to make $180/ hr to be profitable.. SO basically- we lose money on every job but make it up in volume.? haha -- but somehow I end up with about 100k profit each year.. Odd that a $400 job can take as long as a $150 job sometimes. SF can be a logistical nightmare compared to the suburbs.

One question-- Is the Hour that you and CPAs figure for each hour the TM is running or each hour worked?

we charge $50 per room of about 120 sq ft in SF and $55 per room in other towns nearby. We do not take the time to measure. We charge $5/stair. for rugs in plant we charge $4/sq ft. If rugs are cleaned in the home, we charge 75 cents/sq ft.- we measure these. we charge $15/ linier ft for most furniture. We have a $150 minimum in SF. $175 minimum in other towns. $250 minimum if we have to use the portable. We add 4% health care fee to each invoice. We charge the customer $30 If they miss their appointment- and Pay them $50 if we miss there appointment.

We usually just clean around most furniture and charge $20/10 minutes to move furniture. we might move a few items.

To be truly Asthma and Allergy Friendly-- I think I would want to clean nearly every sq. foot of carpet.--- I would move a lot more furniture and I would take the time to measure the rooms.
I would only clean 1 or 2 homes a day.
 

Old Coastie

Supportive Member
Joined
Jun 29, 2015
Messages
7,504
Location
Heart of Dixie
Name
Stephen
Not to pile on SS, but I keep getting reports that they came in and left the carpet soggy for days. Variations are: Carpet doesn't look different, carpet got dirty within a month, carpet smells horrible and so on. This happens in Chattanooga, Huntsville and Birmingham, so it doesn't seem confined to just one franchise or a lazy technician.
How is this possible?
 

Bob Savage

Member
Joined
Oct 7, 2006
Messages
1,288
Location
Dayton, Ohio
Name
Bob Savage
Not to pile on SS, but I keep getting reports that they came in and left the carpet soggy for days. Variations are: Carpet doesn't look different, carpet got dirty within a month, carpet smells horrible and so on. This happens in Chattanooga, Huntsville and Birmingham, so it doesn't seem confined to just one franchise or a lazy technician.
How is this possible?
Stephen,

It is possible because SS doesn't do proper dry strokes when cleaning. Add to that, SS has gone from being a CC company, to becoming a marketing company. They spend the entire job time trying to up-sell anything they can (marketing), instead of trying to do the best job possible cleaning for their customers. They are also strictly on commission only, so it behooves them to sell, sell, sell. They can be terminated for not selling enough extras while in the homes cleaning.

All the best for us, however, cause we end up getting a lot of SS customers.
 

Mark Saiger

Mr Happy!
Joined
Dec 26, 2006
Messages
11,199
Location
Grand Rapids, MN
Name
Mark Saiger
One question-- Is the Hour that you and CPAs figure for each hour the TM is running or each hour worked?

.

For me, we figure it as when the van is running to help with our bid process....

Now for an overall yearly, we really have not run those numbers as our dang weather can really throw us a curve ball.....

So, we end up running numbers on a weekly and Monthly to see how we are doing...and of course, keep track of the numbers as we are rolling along and compare to past year(s)
 
Joined
May 16, 2010
Messages
1,191
Name
Noble Carpet Cleaners
Not to pile on SS, but I keep getting reports that they came in and left the carpet soggy for days. Variations are: Carpet doesn't look different, carpet got dirty within a month, carpet smells horrible and so on. This happens in Chattanooga, Huntsville and Birmingham, so it doesn't seem confined to just one franchise or a lazy technician.
How is this possible?

in 10+ years here in Sacramento Callllllifornia, I have never heard one of my stops say they were thrilled and delighted with the yellow truck. I could however post hundreds of negative quotes from these same folks. I see-em on the road and I think sometimes how the f... you perpetuate a huge fleet of franchised yellow vans nationwide and yet screw up these service visits? Are we that stupid as consumers that brand and jingles rule over us?
 

Old Coastie

Supportive Member
Joined
Jun 29, 2015
Messages
7,504
Location
Heart of Dixie
Name
Stephen
Any proprietor here has to wonder why they don't just do it right. In a way it helps me, but I never call 'em by name. Wouldn't be right.
 

Spurlington

Member
Joined
Dec 15, 2012
Messages
1,324
Location
On The Board
Name
Spurlino
Stephen,

It is possible because SS doesn't do proper dry strokes when cleaning. Add to that, SS has gone from being a CC company, to becoming a marketing company. They spend the entire job time trying to up-sell anything they can (marketing), instead of trying to do the best job possible cleaning for their customers. They are also strictly on commission only, so it behooves them to sell, sell, sell. They can be terminated for not selling enough extras while in the homes cleaning.

All the best for us, however, cause we end up getting a lot of SS customers.


Ive had 2 SS employees work for me long ago .. both wanted to run the pump at 600psi .. Im wondering if thats standard practice there. The one guy quit his first day. He says we work too slow !!

Neither wanted to dry stroke !!

It seems like its all about how well you market. Dosent matter if youre the best cleaner. If you have the best marketing with so so work, youre more than likely to get hired !!
 
  • Like
Reactions: Old Coastie

Latest posts

Back
Top Bottom