One of the big names from years ago was Adler and Sons. They operated in about 35 markets in the U.S. and Canada where they represented a lot of major department stores, sometimes operating under the names of competing companies in the same town. I ran the J.C. Penney location in the Detroit area. In other cities they went by Sears, May Company, Boston Store, Macy's, G Fox & Company, Carson Pirie Scott & Company, Eatons and The Bay are a few I can remember. There was one location (their headquaters) in New Jersey that went by 3 or 4 different names. For their office staff, you answered the phone differently, based on the incoming line.
This was the company where I got my start. I trained for less than 3 weeks total, 1 week cleaning, 1 week in a regional office and a couple of days in the corparate office. They cut me loose in after that and all I ever had was weekly check-ins with the HQ staff. I churned through so many cleaners in that job, partially because I didn't know what I was doing and partially because the pay sucked. I would train a guy for a few days and send them out with a route after that. I cringe at the thought of the inexperienced people I sent out to peoples homes.
Adler was the group I was referring to when it came to Sears before they became a franchise.
Here in Pittsburgh, they handled Sears, Kauffmans ( a department store in Pittsburgh) and J. C. Penny's.
Back in those days, we still had a cleaning company.
One day, our office gal got a call, and the caller wanted her to describe our employee, and what type of vehicle that he'd be driving. That was of course, an odd request. When she complied, and mentioned he would be driving a van, the woman seemed to be relieved, and scheduled the job.
Of course we were all waiting to hear from the carpet cleaner we sent what was up with this woman.
Here's her story:
She hired Sears to clean her furniture. A guy showed up in a car, brought in a portable, and proceeded to spray her furniture with a cleaning solution and rub it with dirty towels. She asked if he had clean ones, and when he said he didn't, she told him to leave.
So she called J.C. Penny's to clean her furniture. Same guy showed up. She saw him at the door, and of course told him to leave.
So then she called Kauffmans. Guess who showed up? She didn't even let him get up the sidewalk
Now I will never know why the people who booked the jobs kept sending the same guy, or why the guy, when seeing who it was, accepted the job. What I do know was the lady was, by that time, totally freaked out. She must have felt like it was some kind of "Groundhog Day" experience.


