Thanks for Nothing Sapphire Scientific.

[KevinL]

So I order a new blower filter housing for my white magic pro 1200 through Jondon. It had to be custom made by Sapphire. The old one rusted apart at the 3 inch elbow coming off it to the blower. I had to wrap duct tape around the hole while I waited for the new one. It was suppose to take 2-3 weeks. It's been over a month but I got it today after several calls to Jondon to find out where it was. Well, it's not made right at all. Not one phone call to ask me dimensions or angles or any pertinent info. They just made it wrong. There you go. Now I either have to send it back to be fixed and wait a month or take it to a local shop and have it adapted. Can't anyone do their jobs right these days???

 

[dgardner]

Pics? Like this one?

Have you talked to SS?

 

[hogjowl]

Expect to be Brudered.

 

[KevinL]

I just got it tonight. I was hoping the title would bring out Bruder.

 

[Sapphire]

Kevin,
Very sorry for the poor communication and service on this. Please email me your contact info as well as the JonDon location you are working with.
Although our manufacturing is closed until Friday, I will get going on making this right for you. Again, my apologies for the way this was handled, but let me see if we can get you what you need.
I do appreciate your support of Sapphire and would like a chance to do better.
Thanks
Dorrel Allsop
dorrela@sapphirescientific.com

 

[Dolly Llama]

is this a 1997 model 1200??

why wouldn't you call JonDon today??
That's who you paid, right?

and why didn;t you go to a local fab shop when you found out it had to be custom made?
Probably would been le$$ too since you'd be cutting out the middle man, JonDon


..L.T.A.

 

[KevinL]

is this a 1997 model 1200??

why wouldn't you call JonDon today??
That's who you paid, right?

and why didn;t you go to a local fab shop when you found out it had to be custom made?
Probably would been le$$ too since you'd be cutting out the middle man, JonDon


..L.T.A.

Because I got home after 5 and I don't think a fab shop would have a clue how to make it for less that $600. Also because it just came back from Jondon from having a $4000 drive shaft put in it and they didn't notice the hole in the elbow?? I try to give cc suppliers my biz.

 

[Goomer]

If you never communicated directly with SS regarding this, seems to me like it was someone at JonDon that dropped the ball in passing along accurate information as to exactly what was needed.

Why are you calling out SS and not JD?

 

[hogjowl]

It's called a scorched earth policy.

 

[Lee Stockwell]

It's called a scorched earth policy.

however in effect, a "burned bridges policy".

 

[tubad sosad]

kevin, you spent a lot of money at jondons and so you are upset abot the filter. that's understandale but i would call jondon first since they ordered it from sapphire. but now you can talk to SS directly so you should get what you need.

i am very impatiant myself and have a very hard time waiting for some things to arrive. especially because the machine is a big part of your business.

here is a website for you to check out......http://www.newenglandtruckmount.com/white-magic-filter-bags.html they have parts and know the pro 1200. give them a call

hope you get that bad boy working great so you can make the money to pay for your repair bill.

 

[Desk Jockey]

tubad are you related to tupac?

 

[tubad sosad]

ya i'm the brother that is alive and well not six feet under. lol

 

[Nate The Great]

Kevin, I can teach you how to be more efficient with your WM1200... Keep a spare blower filter on hard...

Mark Saiger on Nate The Great's computer

 

[Mark Saiger]

Kevin, I can teach you how to be more efficient with your WM1200... Keep a spare blower filter on hard...

Mark Saiger on Nate The Great's computer

LOL....

 

[Desk Jockey]

Kevin, I can teach you how to be more efficient with your WM1200... Keep a spare blower filter on hard...

Mark Saiger on Nate The Great's computer

Kevin you'll have to excuse Nate, he's not usually that rude...yea, usually he's worse!

 

[KevinL]

Kevin, I can teach you how to be more efficient with your WM1200... Keep a spare blower filter on hard...

Mark Saiger on Nate The Great's computer

Thanks Nate but it wasn't the filter itself it was the housing it fits inside. I didn't think that would wear out.

 

[Desk Jockey]

Kevin do you have a Jondon rep? Ours is Josh and he is always very helpful when I'm in search of odd ball stuff. If you would like I can give you his email and that way you have a contact.

 

[FB7777]

If you never communicated directly with SS regarding this, seems to me like it was someone at JonDon that dropped the ball in passing along accurate information as to exactly what was needed.

Why are you calling out SS and not JD?

Exactly my first impression

In fact , I wouldn't even blame JonDon... It's a specialty fabrication part from a defunct company ( White Magic)

Blasting it on the board says more about the accuser than the accused

 

[Mikey P]

I would have to agree.

 

[Mike Draper]

$4000. drive shaft!!

 

[Sapphire]

We are working with Kevin and JonDon to try and get him the part he needs. This is a special part that will have to be built as this a unit that was not built by Sapphire.
Thanks for all of the input, we are simply committed to being the "go to partner" for Professional Cleaners. This kind of situation just offers us another opportunity to do that.
Dorrel Allsop

 

[knoxclean]

Mike said it before I could. $4000 for a drive shaft? Does this not bother anyone else more than the other problem he had?

 

[JS41035]

Posting on the board should be your 'nuclear option'. You'll get help by posting on the board to complain. But you guarantee no one will give you a deal or stick there neck out for you in the future.
How would you feel if a customer put a full page add in the newspaper to complain about a spot you missed ? Yes you would fix it, fast. But you would be cautious with them in the future.
Maybe why you payed 4000 for a driveshaft.

 

[idreadnought]

$4000 drive shaft? Ok i said it too. I called butler recently for a drive shaft. The main shaft had a worn spot on it from a siezed bearing. Butler price was $1,200 range plus shipping. I took apart the shaft, machine shop made a new shaft for $400 and new bearings were $75 each. 2 days later machine was up and running. $4,000 for a new shaft?

 

[KevinL]

That was with installation and new clutch. The drive shaft was only $2300. I've already apologized to Dorrel and Sapphire for bringing this on here but I was pissed when I opened the box and it was made wrong with no communication from anyone for the month I waited for it. Thanks for the help Dorrel. I'll get those measurements to you shortly. PS, I just got word from local repair shop that the clutch is bad already and making lots of noise. Back to Jondon it goes.

 

[Willy P]

I don't see any big deal about it as the squeaky wheel gets the grease. But then again, I'm not noted for my diplomatic approach because I just don't suffer bullshit very well.

 

[Jim Martin]

I don't see any big deal about it as the squeaky wheel gets the grease. But then again, I'm not noted for my diplomatic approach because I just don't suffer bullshit very well.

Yes we know...............

 

[Desk Jockey]

Damn you beat me to it Jim. LOL

 

[Mikey P]

I swear that picture looks like it has 1/4 inch of crystals in the bottom at best..
I forget the whole story.


How many jobs and how much money did Willy make off that bucket before he tried to get a free refill?