the $$ cost of over promising

Hack Attack

Member
Joined
Dec 19, 2017
Messages
5,620
Location
further south than you
Name
Dan
This pic is from a regular repeat customer.
Few years ago her dog peed beside her bed in front of the bedside draws.
She called a franchise who insisted they were the only company that had the proprietary products and skills and promised to remove the stains.

20200925_114245.jpg
I'm presuming they used too strong a peroxide as they have permanently felted the wool fibre (the staining looks better when dry but the felting looks worse)
She called me after her dog peed in another area, said I was confident I could successfully treat it but there was no guarantee.
She has turned into a customer I now invoice annually around 5k between her house and several businesses
 
Last edited:

Nomad74

Boy Sprout
Joined
Feb 4, 2016
Messages
23,461
Location
Redding
They must really have been hard up for the business if they're making promises like that over the phone.
 

Mikey P

Administrator
Joined
Oct 6, 2006
Messages
112,308
Location
The High Chapperal
This pic is from a regular repeat customer.
Few years ago her dog peed beside her bed in front of the bedside draws.
She called a franchise who insisted they were the only company that had the proprietary products and skills and promised to remove the stains.

View attachment 102494
I'm presuming they used too strong a peroxide as they have permanently felted the wool fibre (the staining looks better when dry but the fibre looks worse)
She called me after her dog peed in another area, said I was confident I could successfully treat it but there was no guarantee.
She has turned into a customer I now invoice annually around 5k between her house and several businesses


Wool Safe approved?
 
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