THE KISS OF DEATH

[renegade_cowboy]

Do you send them a postcard or call them the following week?

 

[gary mackay]

could it be the lady with the Obama sticker that cut you off the other day & you flipped off?

 

[The Preacher]

did you send her a bill for the last minute cancelation???

 

[Ernie G]

Yep, we've had a couple of those lately, no doubt a sign of the times.

 

[Mikey P]

stale cup cakes

 

[Brian H]

I have always said, the further out you have to schedule the customer, the more chance ther is that they will cancel. They either find someone else to do it sooner or they find something else to spend the money on. Ideally I don't like to be booked more then 2 or 3 days out.

 

[Walt]

Right after the stock market tanked we had 2-3 of those a week. It was a little distressing at first. Not nearly as many now - maybe once a week.

We are very understanding but it's a drag when it's last minute.

 

[B&BGaryC]

I have a guy who has changed the appointment 4 times on me so far. He hasn't called yet, and usually he gives me a days notice. I've busy enough with resto-work that it hasn't cost me any money. I am kinda tempted to call him and reschedule just to mess with him.

But I think Steve Toburen would fly out here and personally smack me if I started acting childish towards my customers.

 

[FB7777]

was it a job you got from Service Magic?

 

[bob vawter]

burns my ass when it's the FIRST job....................!

 

[Hoody]

They heard the Terra Clean chick screaming for another piece of bumper.

 

[daniel@procarpet]

If you required your customers pay a 50 dollar deposit at the time of booking their appointment with a credit card, I guarantee you they would not cancel. If I was booked out weeks at a time, I would definetely require a deposit.

 

[Hoody]

Some people think the credit card thing is not right to do. But if you're a high end company why not. When you go to a high end hotel or restaurant, you hold a reservation with a credit card, same concept.

 

[Rex Tyus]

If you required your customers pay a 50 dollar deposit at the time of booking their appointment with a credit card, I guarantee you they would not cancel. If I was booked out weeks at a time, I would definetely require a deposit.

I guarantee you would not have to worry about the cancelation. The appointment would never get booked.

Some people think the credit card thing is not right to do. But if you're a high end company why not. When you go to a high end hotel or restaurant, you hold a reservation with a credit card, same concept.

Only time I ever have to give a credit card to make a reservation is to guarentee LATE arrival. Anyone that would be willing to pay a deposit for a resturaunt or carpet cleaning is a twit.

 

[bob vawter]

HEYyou sED that ...
I WAS A TWIT....

is that yor new favorite word?

 

[Hoody]

Considering Rex thinks Hooters is a high end restaurant I understand his comments.

 

[Rex Tyus]

Yes. it is the least insultful insult I know of.

 

[Rex Tyus]

Considering Rex thinks Hooters is a high end restaurant I understand his comments.

Little Stevie, don't confuse "high end" with pretentious.

Hooters may not be "high end" but it is my kinda place. :mrgreen: