As an independent businessman it is your prerogative to clean whatever, whenever and for whomever you chose. However don't think that those decisions don't come with some consequences. Because they do!
Cleaning services are often needed at inconvenient times that will require after hours or weekend work. No matter how great you may be, if you are not available when services are needed they are going to call someone else.
Lets face it, ego would have us believing that the client won't be satisfied and that they really need us. That's hardly reality. There are plenty of other cleaners out there.
What exactly is it that makes you so special? Your equipment? They can buy the same machine. The chems you use? They can buy them also. That new tool? They can buy that too.
You are willing to work harder than they will! Really?
They are willing to work when you aren't.
Its a tough pill to swallow but not only do you need to out clean your competition
but you need to out service them. If you are not willing to do that, just know your competitor is.
Oh and its not just the one account, you need to be concerned about more than that. Pleasing that client will build a cheerleader and they will spread the word. Its how businesses are built, likely how most of us built our businesses. Although not servicing these clients or gouging them because it cuts into bowling night...is one way to see
how they decline.
