PrimaDonna
Megatron
Just sent out an estimate to a client that saw our van in their community. They are putting their house on the market and want us to clean. I sent out the estimate and almost immediately got this response:
thank you, Meg. question - since we're selling the home and the buyers will probably put in new carpet, do you have a less aggressive cleaning service cost versus a 'restoration' cleaning cost?
Heather
Here is how I replied:
Heather,
I appreciate your concern over the cost, especially when you aren’t going to stay in the house.
Our process is a combination of premium cleaning solutions and state of the art equipment combined with our expertise and training and certifications. There is nothing about those things that we can modify to lower the cost. We also have the integrity to do the best job we can and won’t cut corners to lower the cost. Sometimes that means we aren’t the right fit for every situation.
What we can do is just focus on the open areas. It means that we would not have to move furniture, clean under anything and the lay down a protective barrier between the furniture and carpet during the drying process. We are cleaning less area and it’s less labor intensive since we aren’t moving and tabbing the furniture. If you would like us to do just the open areas of each room we can extend $10 off per room. You have a total of 10 rooms (with the double sized ones), so that would be $100 less than the estimate I sent you (equivalent to 10% off).
Keep in mind, if you plan to change the layout of rooms or stage in anyway (the furniture does not remain where it is when we are there to clean) and we only clean the open areas, you may have uneven appearance. Especially if the carpets are light in color.
Let me know if you have any additional questions. We would love to be able to work something out that meets your needs and budget.
Meg
What do you do when this happens? Do you stick to your guns/price? Just cave and give a discount because they asked? Find a solution that can be a win/win (less work/les money)?
Thoughts on how I handled it? I'll let you know how she responds....
thank you, Meg. question - since we're selling the home and the buyers will probably put in new carpet, do you have a less aggressive cleaning service cost versus a 'restoration' cleaning cost?
Heather
Here is how I replied:
Heather,
I appreciate your concern over the cost, especially when you aren’t going to stay in the house.
Our process is a combination of premium cleaning solutions and state of the art equipment combined with our expertise and training and certifications. There is nothing about those things that we can modify to lower the cost. We also have the integrity to do the best job we can and won’t cut corners to lower the cost. Sometimes that means we aren’t the right fit for every situation.
What we can do is just focus on the open areas. It means that we would not have to move furniture, clean under anything and the lay down a protective barrier between the furniture and carpet during the drying process. We are cleaning less area and it’s less labor intensive since we aren’t moving and tabbing the furniture. If you would like us to do just the open areas of each room we can extend $10 off per room. You have a total of 10 rooms (with the double sized ones), so that would be $100 less than the estimate I sent you (equivalent to 10% off).
Keep in mind, if you plan to change the layout of rooms or stage in anyway (the furniture does not remain where it is when we are there to clean) and we only clean the open areas, you may have uneven appearance. Especially if the carpets are light in color.
Let me know if you have any additional questions. We would love to be able to work something out that meets your needs and budget.
Meg
What do you do when this happens? Do you stick to your guns/price? Just cave and give a discount because they asked? Find a solution that can be a win/win (less work/les money)?
Thoughts on how I handled it? I'll let you know how she responds....