Too much or not enough?

[knoxclean]

I have a check off list we start every new tech with that works very well. I can't see how to upload an excel file here so if you would like to see a copy you can email me.

 

[knoxclean]

I did a cut and paste here but if you would like it in an excel file I'll still send it to you. We give the tech a hand book with all of these items printed out in detail with the policies and procedures for each item on the list. They never ride in a van until they fully understand all of these then we do the on the job training.






Listing Initials Date

Orientation (01)
Orientation
Eco Clean History
Company Structure
Mission Statement
What Does the Mission Mean
Five Values
Value Added Service
Moments of Truth
Illusion of Control
10 Easy Ways to Keep Business
1st Day Items
Uniform Standard

Daily Schedule (02)
On-Time Policy
Time Clock Procedure
How to Calculate Hours Worked
Work Schedule
Daily Routine
Morning Duties
Late for Work
Days off - Calling in Sick
Vacation Day Off Request

Safety Related Items (03)
Safety Guideline in Full
Moving Trucks
Preventing Back Injury
Terms, Conditions & Post Cleaning Instructions
Safety Signs
Ways to Avoid Potential Problems

On The Job Procedures (04)
Approaching & Parking
Job Site Conduct
Introductions & Walk-Through
Setting Up & Breaking Down a Truck
Starting & Shutting Down Truck Mounts
12 Step Cleaning Process
Wand Use
Closet Cleaning
Furniture Moving
Corner Guards
Fiber & fabric Protection
Carpet Drying
Post Walk Through
Bathroom Procedure
Encapuclean Cleaning Procedure
Portable Procedure
Bad Weather Procedure
Crush Correction
Testing Woven Carpet
Area rug Cleaning
Call-In Procedure
If Running Late or Early
Incident Reports

Education & Specialty Spotting (05)
Understanding pH
Cleaning Detergent Definitions
General Definitions
Specialty Spotting Guide
Urine Damage Cleaning Notice
Pet Stain Procedure
Pet Stain Check List
Filtration Soiling Notice
Fiber & Fabric Protection Notice
Sisal and Sea Grass
Spotting Kit

Paper Work Procedures (06)
Estimating Procedure
Estimating Procedure Examples
Invoicing Procedure
Invoicing Procedure Examples
Completing a Credit Card Sales Slip
Checklist for Accepting Credit Cards
Paper Work Procedure
Tech Box Contents
Spot & Spill Warranty Procedure
MicroSeal Warranty Procedure
Upholstery Cleaning (07)
Upholstery Cleaning Kit
Setting Truck Mounts for Upholstery
12 Step Upholstery Cleaning
Upholstery Demo Procedure
Upholstery Policy & Testing
Upholstery Cleaning Procedure
Urine on Upholstery
Grooming Velvet
Hard Surface Cleaning (08)
Hardwood Cleaning & Re-Coating
Tile & Grout Cleaning
Natural Stone Cleaning
Emergency & HazMat Plan (09)
Emergency Plan for Fire & Weather
HazMat Chemicals, Definitions & MSDS Books
Using MSDS Sheets
MSDS Example - Avenge
List of HazMat Chemicals
Troubleshooting & Maintenance & Repair (10)
Troubleshooting the Sapphire Pro 1200
Troubleshooting the TCS Chief
Troubleshooting the Cobb 534
Troubleshooting the Judson
Repair Order Procedure
Repair Order Form
Master Van Check Lists
Truckmount Engine Oil Change Procedure
Training Program (11)
Assistant Progress Report

 

[Desk Jockey]

Hey, when ya gotta go ya gotta go!

Steve

PS Just don't ever drink out of that half full wide-mouth Mountain Dew bottle that I keep under the driver seat of my truck!

 

[Desk Jockey]

I did a cut and paste here but if you would like it in an excel file I'll still send it to you. We give the tech a hand book with all of these items printed out in detail with the policies and procedures for each item on the list. They never ride in a van until they fully understand all of these then we do the on the job training.






Listing Initials Date

Orientation (01)
Orientation
Eco Clean History
Company Structure
Mission Statement
What Does the Mission Mean
Five Values
Value Added Service
Moments of Truth
Illusion of Control
10 Easy Ways to Keep Business
1st Day Items
Uniform Standard

Daily Schedule (02)
On-Time Policy
Time Clock Procedure
How to Calculate Hours Worked
Work Schedule
Daily Routine
Morning Duties
Late for Work
Days off - Calling in Sick
Vacation Day Off Request

Safety Related Items (03)
Safety Guideline in Full
Moving Trucks
Preventing Back Injury
Terms, Conditions & Post Cleaning Instructions
Safety Signs
Ways to Avoid Potential Problems

On The Job Procedures (04)
Approaching & Parking
Job Site Conduct
Introductions & Walk-Through
Setting Up & Breaking Down a Truck
Starting & Shutting Down Truck Mounts
12 Step Cleaning Process
Wand Use
Closet Cleaning
Furniture Moving
Corner Guards
Fiber & fabric Protection
Carpet Drying
Post Walk Through
Bathroom Procedure
Encapuclean Cleaning Procedure
Portable Procedure
Bad Weather Procedure
Crush Correction
Testing Woven Carpet
Area rug Cleaning
Call-In Procedure
If Running Late or Early
Incident Reports

Education & Specialty Spotting (05)
Understanding pH
Cleaning Detergent Definitions
General Definitions
Specialty Spotting Guide
Urine Damage Cleaning Notice
Pet Stain Procedure
Pet Stain Check List
Filtration Soiling Notice
Fiber & Fabric Protection Notice
Sisal and Sea Grass
Spotting Kit

Paper Work Procedures (06)
Estimating Procedure
Estimating Procedure Examples
Invoicing Procedure
Invoicing Procedure Examples
Completing a Credit Card Sales Slip
Checklist for Accepting Credit Cards
Paper Work Procedure
Tech Box Contents
Spot & Spill Warranty Procedure
MicroSeal Warranty Procedure
Upholstery Cleaning (07)
Upholstery Cleaning Kit
Setting Truck Mounts for Upholstery
12 Step Upholstery Cleaning
Upholstery Demo Procedure
Upholstery Policy & Testing
Upholstery Cleaning Procedure
Urine on Upholstery
Grooming Velvet
Hard Surface Cleaning (08)
Hardwood Cleaning & Re-Coating
Tile & Grout Cleaning
Natural Stone Cleaning
Emergency & HazMat Plan (09)
Emergency Plan for Fire & Weather
HazMat Chemicals, Definitions & MSDS Books
Using MSDS Sheets
MSDS Example - Avenge
List of HazMat Chemicals
Troubleshooting & Maintenance & Repair (10)
Troubleshooting the Sapphire Pro 1200
Troubleshooting the TCS Chief
Troubleshooting the Cobb 534
Troubleshooting the Judson
Repair Order Procedure
Repair Order Form
Master Van Check Lists
Truckmount Engine Oil Change Procedure
Training Program (11)
Assistant Progress Report

 

[Steve Toburen]

Hey, when ya gotta go ya gotta go!

Steve

PS Just don't ever drink out of that half full wide-mouth Mountain Dew bottle that I keep under the driver seat of my truck!

Sioux goes, "You posted WHAT on the internet? Papa Nick better not see that!" My guess is he will give me a bonus!

Steve

PS Mike, you sure know how to come up with topics that go on and on and on. In fact, this thread has gone on so long I remembered we released a SFS procedure as a QuickFIX. You can access this Procedure: Initial Value Added Service “Pre-training” HERE. No download or anything- just click. Or not.

 

[Willy P]

no kidding I had a dipshit pee by the van in the clients drive. He....is not longer employed with us. His defense was we told him not in the clients home.

What do you do? Buy the crews industrial Depends?

 

[Desk Jockey]

Industrial clothes pins