1
1on1
Guest
do you guys up-sell your customers on service? if so what service, and how much you charge.
Blue Monarch
Supportive Member
- Joined
- Oct 7, 2006
- Messages
- 2,935
- Name
- Dirk Wingrove
Can barley remember to ask if they want protector.
B
Becker
Guest
Most days I have 3 jobs booked, sometimes more. I don't have time to up sell. Or at least don't have time that day.
I have down sold a few times.. You know.. Ahh that sofa could wait till next time.
Ok, for the record I do however let my clients know all the services i Provide.
I have down sold a few times.. You know.. Ahh that sofa could wait till next time.
Ok, for the record I do however let my clients know all the services i Provide.
R
radkins
Guest
We don't upsell on the cleaning i.e. pre-spray, spotting, etc. is included in the price. We do offer s/g and additional services.
Tech's are giving an 8% bonus on add-ons.
Tech's are giving an 8% bonus on add-ons.
K
Kevin
Guest
Inspection $25
Fiber Identification process $35
Precleaning PH Testing $25
Post Cleaning PH Testing $25
Set up $50
Basic Steam .30 sf
Basic Steam w/Soap at an additional .20 sf
Prespray additional .20 sf
Deodorizer .20 sf
PH Neutralization Process .20 sf
Protector .25 sf
Breakdown and cleanup $25
Fuel surcharge $20
Waste Water Dump Fees $50
Fiber Identification process $35
Precleaning PH Testing $25
Post Cleaning PH Testing $25
Set up $50
Basic Steam .30 sf
Basic Steam w/Soap at an additional .20 sf
Prespray additional .20 sf
Deodorizer .20 sf
PH Neutralization Process .20 sf
Protector .25 sf
Breakdown and cleanup $25
Fuel surcharge $20
Waste Water Dump Fees $50
R
Royal Man
Guest
kevin,
You have to be kidding!!
1 small spot would be over $200
The post was about selling.
What you describe has nothing to do with sell it is only extortion!
You have to be kidding!!
1 small spot would be over $200
The post was about selling.
What you describe has nothing to do with sell it is only extortion!
The Asian Sensation
Member
- Joined
- Oct 7, 2006
- Messages
- 1,156
I think Kevin mistaken this board for the ICS board.
R
rgerard
Guest
Keven,
Are you the guy that advertises $1.99 rm cleanings?
You must be.
Are you the guy that advertises $1.99 rm cleanings?
You must be.
S
steve r
Guest
i assumed he was being a smart a$$.
K
Kevin
Guest
Dave Yoakum said:
Dave when I was selling used cars back in the day. We had a saying.
"There's an @ss for every seat"
R
Royal Man
Guest
I just get frustrated from the guys(esp. the newbies) that think they are carpet cleaners. Just a step up from janitor.
But in reality this business is really sales and service.
When you go into the job look around there is money all around. Just waiting for you to ask for it.
For those intimidated by selling think of it as helping your clients.
You are the expert to help solve their household problems!!
It saves you client money to get more done while you are there, than to come back and start with an minimum charge all over again.
It take almost no time at all to clean a few more bedroom traffic areas!
You are doing a disservice to let your customer put up with all that soiled furniture sitting on the carpet you are cleaning.
Offer your protector to every client. Even the ones that have carpet that looks like crap. It is their decision to make. Don't make it for them beforehand.
Remember that protector will save your client money by making it last longer.
A really easy sell for carpet protector is to say "do you want it on the entire carpet or just in the traffic area. A guarantied sell either way.
While you are their talk to your client about how important it is to have regular carpet maintenance. That regular cleaning will make their carpet look better, last longer and provide a healthier home for their rug rats or grandchildren.
Be a helpfully expert and friend for your clients and they will be faithful to your company for years to come.
Hope I didn't ramble too much,
Dave-
But in reality this business is really sales and service.
When you go into the job look around there is money all around. Just waiting for you to ask for it.
For those intimidated by selling think of it as helping your clients.
You are the expert to help solve their household problems!!
It saves you client money to get more done while you are there, than to come back and start with an minimum charge all over again.
It take almost no time at all to clean a few more bedroom traffic areas!
You are doing a disservice to let your customer put up with all that soiled furniture sitting on the carpet you are cleaning.
Offer your protector to every client. Even the ones that have carpet that looks like crap. It is their decision to make. Don't make it for them beforehand.
Remember that protector will save your client money by making it last longer.
A really easy sell for carpet protector is to say "do you want it on the entire carpet or just in the traffic area. A guarantied sell either way.
While you are their talk to your client about how important it is to have regular carpet maintenance. That regular cleaning will make their carpet look better, last longer and provide a healthier home for their rug rats or grandchildren.
Be a helpfully expert and friend for your clients and they will be faithful to your company for years to come.
Hope I didn't ramble too much,
Dave-
J
Jeff Madsen
Guest
Dave,
I haven't seen you around in a while - are you still cleaning or did you sell the biz to focus on the marketing gig?
I haven't seen you around in a while - are you still cleaning or did you sell the biz to focus on the marketing gig?
R
Royal Man
Guest
Still cleaning everyday!
Hope you are doing well also.
I've seen you a few times near 40th + old cheney.
PS. if you move I can sell you my marketing system
Dave-
Hope you are doing well also.
I've seen you a few times near 40th + old cheney.
PS. if you move I can sell you my marketing system
Dave-
