Wand Marks! Professional or Unprofessional?

[SteamKing]

I have had the oppurtunity to work with multiple carpet cleaners over the course of my career. It seems that i have recieved a lot of different opinions regarding this topic. I believe that it is unprofessional to leave a bunch of diamond shaped wand marks behind and it can also look like you are trying to hide something I always rake out!. Please give me your opinion on this.

 

[KevinD]

and you are going to continue to get a lot of different opinions

 

[Steve Lawrence]

I agree with Landon.

 

[Desk Jockey]

I believe that it is unprofessional to leave a bunch of diamond shaped wand marks behind and it can also look like you are trying to hide something I always rake out!.

Very unprofessional. Anyone that says their customer likes it is making an excuse for their laziness.
Sad to be so delusional!

 

[Jimmy L]

I think there are more important issues to think about. Like how long can you stare at the sun. Or how long can you hold a fart before you pass out.

 

[Bob Pruitt]

Pre-vac and post-groom.

 

[Jimmy L]

OMG PEER PRESSURE!

 

[Mikey P]

I think there are more important issues to think about. Like how long can you stare at the sun. Or how long can you hold a fart before you pass out.

or long you can ride a Harley before you die of boredom.

 

[Desk Jockey]

Ok Jimmy I gotta know, how long before you passed out.

 

[Jimmy L]

I DON'T RIDE A HARLEY IDIOT!

I RIDE AN OLD SCHWINN BICYCLE! AKA PEEWEE HERMAN!

 

[Nomad74]

Did you get a tip?

 

[Lee Stockwell]

My boys like them, I don't.

I pick other battles.

 

[ruff]

The only ones who care about wand marks are fellow OCD cleaners.
Most clients do not give a hoot about it.

1. If the client cares about it- Do it.
2. If you care about it- Do it.
3. If you, god knows why, seek MB approval- Do it.
4. If you were/are an IICRC committee member that somehow needed to justify all the money you were making for doing practically nothing- Ask cleaners to do it.

Please let us know if you need more options
Or better yet- Do it.

 

[Desk Jockey]

 

[BIG WOOD]

I’m too lazy to groom, but I also don’t want to look like every other rug sucker out there. So I refuse to make those triangle shapes. I just pull the wand straight back.

 

[ruff]

Now you know why Desky does it:

1. If you, god knows why, seek MB approval- Do it.

....and the fact that last time he did, some here were but a glimmer in their parents' eyes.

 

[Desk Jockey]

You owner ops are all talk. You supposed to be doing it better, going the extra mile.

Hacks wit an excuse is all I hear!

Please PLEASE NO hate mail! Email only bitches.

 

[Hack Attack]

I leave wand art only on rental turnovers so they can't deny I've been (went through patch where property managers were questioning if I'd been cause it was dry the next day when they inspected? )

No I don't post spot it messes up the art form lol

I groom on all occupied

 

[Nomad74]

I would love to see a non-professional make such professional wand marks. Only hacks with non artistic ability groom.

 

[ruff]

First Grant, now Dan.

What they feeding you down under?

 

[sassyotto]

I groom for a couple reasons
-most cleaners don't which alone is a good reason to do it (anything that can make me stand out)
-I like to leave the carpet as close to *just installed* appearance as possible
-when I see pictures of before and after with the Christmas Tree lines, I can still see the dirt. If you groom, you are showing the customer exactly what the carpet looks like - ie that you did a tremendous job
-grooming actually lifts the nap which will make the carpet dry faster.
-im anal about my workmanship so that's probably the main reason.

As a sidenote, when we used HOST back in the day, we vacuumed in Christmas Tree fashion to hide the spots we could not get out.

 

[ruff]

You owner ops are all talk. You supposed to be doing it better, going the extra mile.

Hacks wit an excuse is all I hear!

Please PLEASE NO hate mail! Email only bitches.

A typical training day at Richard & the hatch-lings

 

[Steve Lawrence]

I think it's time for a filtration soil thread.

 

[Hack Attack]

I'm struggling for Arts sake!

Leaving clean lines is no faster or slower imo but doesn't matter either way if your grooming

 

[Lint Basket]

Straight up, straight back, move over. Brush groom. I heat set V patterns in a rental once, never done it again...

 

[Hack Attack]

Straight up, straight back, move over. Brush groom. I heat set V patterns in a rental once, never done it again...

good point, I groom wool in rentals

 

[Desk Jockey]

A typical training day at Richard & the hatch-lings

View attachment 79823

Its always a good marketing move to admit the negative. "I clean to 90% of the industry standard. I don't groom BUT I give you diamonds."

 

[Hack Attack]

Its always a good marketing move to admit the negative. "I clean to 90% of the industry standard. I don't groom BUT I give you diamonds."

I'll put that in my next ad 90% approved by Richard!

 

[Desk Jockey]

 

[Jim Williams]

I can see any spots I missed better after I rake. For some reason they are more visible and I can hit them again if needed thus preventing call backs.