5 Buisness days from me to MA I ship the same day the order is placed before 3pm MST unless I tell you on the phone otherwise. You also get a UPS tracking number by email when it is picked up by UPS. I am sure everyone else does the same thing so you should know when to expect it....
It's a good product. Most users switched to fiber refresh or phiber guard extraction but rs2000 still has a few hard core followers. Order some stuff and I'll send you a gallon to try.