Wearing booties..

[Mikey P]

~_

https://www.yuleys.com/

Horrible for tile work, unless they changed their rubber formula.

 

[Kevin B]

Even with clean shoes, hot days here walking from asphalt into a home tracks right away into concrete. I couldn't imagine not putting some thing on to cover those up.

The review Mike posted is one of many I've seen, apart of why I asked this question. When people run ads on FB, I see comments ALL the time asking where the techs booties are or why are they walking on the carpet without shoe protection.

Impression.

I don't want anything to do with a customer like the one Mikey posted the review of. She was happy with what they did, but was loonie as all get out on every other aspect.

 

[WillS]

Read the description.

And yes... Building a relationship with the customer is important. Once you have technicians going to homes instead of o/o this can be a challenge part to your business you've built off relationship building. This is a major reason I would prefer for them to wear them no matter what. I decided to google about carpet cleaning wearing booties and came across addt customer reviews on Yelp about this and on another cleaning forum board there was an older thread w many cleaners agreeing they prefer booties on. There is a lot of factors in this, the market your serving, type of customer, company image, etc. I guess I'm not really saying it is right or wrong, but if Stanley Steemer started spending thousands of dollars on an ad saying "Does your carpet cleaning professional wear protective show covers in your home when cleaning? If not, find a professional, call us today." would you then think about wearing them? (This is an example of something that could change the customers mind set on what SHOULD/COULD be standard in a cleaning). I bring this up, because if your competition is doing it and you are not, what makes it okay for you not to wear the protective covers while others are?

It really is about the impression they give and for us - the non tracking of footprints on a customers hard surfaces meeting the carpet - and of course the cleaned carpet itself.

 

[Ron K]

I mostly take my shoes off for estimate and rug pick ups and also keep shoe laces loose. I've heard an owner and realtor were sued for making buyers wear booties and a slip down the hardwood staircase occurred .

 

[Desk Jockey]

It could be your own employees that fall. I would never leave them for the client far too risky. I have enough concern with them transitioning from wet carpet to hard surfaces.

Booties make plenty of sense for other services. A plumber walking across carpet to work on plumbing doesn't want to track on the carpet.

However we are cleaning the carpet. Stoopit idea for carpet cleaners.

But as your customers already expect it, I would continue the use. I wouldn't hand them out to them without a release of liability and a note from their mother.

 

[Willy P]

It could be your own employees that fall. I would never leave them for the client far too risky. I have enough concern with them transitioning from wet carpet to hard surfaces.

Booties make plenty of sense for other services. A plumber walking across carpet to work on plumbing doesn't want to track on the carpet.

However we are cleaning the carpet. Stoopit idea for carpet cleaners.

But as your customers already expect it, I would continue the use. I wouldn't hand them out to them without a release of liability and a note from their mother.

Richard's booties, no wonder his employees balk.....

 

[Desk Jockey]

Willy let me be sincere for a moment.


SHUT THEE FOOK...UP!

Thanks yee.

 

[Willy P]

But you only wear them when it's pirate time?

 

[steve_64]

But you only wear them when it's pirate time?

When hes looking for his booty?

 

[Russ T.]

Read the description.

View attachment 13576

I guess I'm not really saying it is right or wrong, but if Stanley Steemer started spending thousands of dollars on an ad saying "Does your carpet cleaning professional wear protective show covers in your home when cleaning? If not, find a professional, call us today." would you then think about wearing them? (This is an example of something that could change the customers mind set on what SHOULD/COULD be standard in a cleaning). I bring this up, because if your competition is doing it and you are not, what makes it okay for you not to wear the protective covers while others are?

There is a point that is worth considering about the perception, I'll give you that....BUT,

I stopped trying to imitate Stanley several years ago and have customers RAVING about the difference between us and the other guys ever since.

So....they wear booties, so we all should??

Will you follow that thinking all the way to the demise of your company? People looking for Stanley will find them and use them and may even end up being pretty happy with them. That's fine.

C'mon Will. You're better than this.

Set yourself apart from the competition, don't chase them!

Make them chase you!

 

[Jimmy L]

Stopped giving them out to customers when I saw grandma slip.

 

[steve_64]

Stopped giving them out to customers when I saw grandma slip.

Ill bet she doesnt expect you to wear them now neither.

 

[Steve Lawrence]

Been giving them out to customers for 10 years. Beats laying traffic paper all over the place which we still do for some customers.

 

[WillS]

There is a point that is worth considering about the perception, I'll give you that....BUT,

I stopped trying to imitate Stanley several years ago and have customers RAVING about the difference between us and the other guys ever since.

So....they wear booties, so we all should??

Will you follow that thinking all the way to the demise of your company? People looking for Stanley will find them and use them and may even end up being pretty happy with them. That's fine.

C'mon Will. You're better than this.

Set yourself apart from the competition, don't chase them!

Make them chase you!

I don't know if Stanley wears them
Or not. Based on their Yelp reviews they don't.. Maybe I'm the one considering these ads to blow at my competition.. Always trying to set our company apart.

 

[Russ T.]

A customers perception should be led by the education we give them at the time of service.

 

[ruff]

What Will is doing makes total sense.
It is about perception (sends a clear message both to his clients as well as his employees) and about creating a standard for employees. Big difference between an owner operator and having employees.

It ain't a religious decision, its a business decision.

 

[steve_64]

A customers perception should be led by the education we give them at the time of service.

Thats the reality.

The perception is already there before we arrive.

 

[Russ T.]

C

Thats the reality.

The perception is already there before we arrive.

Change their perception. I agree with what you said but they should feel differently about pro carpet cleaning...after experiencing a pro!

 

[Desk Jockey]

That's the great part about being an independent business man. You make critical decisions for "your company".

No matter how wrong they may be.

Seriously I'm not saying I'm always right...it just somehow works out that way.


PEACE!

 

[Cleanworks]

I experienced a pro once, oh you mean carpet cleaners.

 

[Desk Jockey]

 

[Jimmy L]

I always spread a towel out by the door to wipe my shoes.

And I don't wear those FAG crocs either!