WillS
Supportive Member
Old school
Actually more than 1/2 booked...In a little over a month now, we have booked a total of $4,500 through Fittlebug. We had 50 people sign up for accounts, not all booked, but that is 50 new email addresses. Best part - all of these bookings, none cancelled. It's nice that it allows us to collect a $25 deposit to.
Or 80, but that isn't always a guarantee of the best information regarding technology and marketing. Some older companies get stuck in what worked back when and forget that the world changes - then age out of business along with their customer base.Yeah well, if you listened to the larger residential operators at some volume point it can become a real hassle.
Dont listen to them tho, some of them have only been doing this for 30 years or something...
Here's a good article on the current and future of online booking: http://www.entrepreneur.com/article/222794"
This article is for a pre sold product, for a presold amount, for a presold time period.
I would do that also. This is why it works so well for airlines, hotels and car rentals. These services are not even close to the services we provide.
We sell a variable product, done in a variable location, for a variable price, in variable conditions.
This article is for a pre sold product, for a presold amount, for a presold time period.
Our online form brings us tons of business. People fill it out at all hours doesn't seem to be a problem. We call the next business day. We book 85% of all online inquiries. None of my 8-10 significant competitors, multi truck or 1 truck operators are booking online in our city.
None of my 8-10 significant competitors, multi truck or 1 truck operators are booking online in our city.
I wish we could find good flexible intelligent online booking system for our metro area. The problem one does not exist yet. Still waiting and looking.
I agree it is important to maximize the use of technology to dominate you competition.
We price over the phone after we have helped the customer understand our process and value. We get reviews all the time saying and "the price was what they said it would be". We are able to do that because we have a quality interaction on the phone prior to our arrival. We have in 6 years never been asked to leave. We have several times had techs leave because the job or customer was not for us.Do you receive any negative reviews in regards to the pricing going up when you arrive, or people asking you to leave?
I think they would. Some of the emails we receive are 8:00pm, 10:00 pm and weekends, so people think about after regular business hours. As soon as Steve has a SQ/FT option I'm signing up.
I've been talking to him for years now but that dude is stubborn!
He wants me to change my pricing to room pricing and I just don't think we are up to that sort of change.
He wants me to change my pricing to room pricing and I just don't think we are up to that sort of change.
Actually he runs a multi million dollar janitorial company. That is how he developed FB to keep in better contact with his clients.Glad to know a guy who doesn't even own or run a service company knows how we should all operate.
Great not a daily phone rings and you send out 2-10 trucks to different locations all over the city that you might not see again in 1-3 years.Actually he runs a multi million dollar janitorial company. That is how he developed FB to keep in better contact with his clients.
Used to... over the years (10 to be exact). I have been Obama-nized over the years.Actually he runs a multi million dollar janitorial company. That is how he developed FB to keep in better contact with his clients.