Well, thats a first, and a second..

Jim Pemberton

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I had a woman circle all the spots on her white cut pile nylon with an orange highlighter.... all I could say was ‘bright’.... she thought I was referring to the spots.....
This is such a common things for customers to do that I cease bringing it up as a joke in class.

Nearly every time I do, there are a couple of cleaners who have encountered this...
 
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