What do you expect?

Old Coastie

Supportive Member
Joined
Jun 29, 2015
Messages
7,504
Location
Heart of Dixie
Name
Stephen
I have a question for you successful moguls. I expect to find dirty carpet, traffic lines, spots and pet zones. I expect hair, dust, a few pieces of furniture to be moved and vacuuming to be essential. I expect smells and to use an odor cide of some sort. I expect all of these things and roll them into my per foot price. Evidently, the Big Hose Company charges extra for all the items above.

For example, a “deodorant” costs $200 extra on a $300 job, as quoted to today’s booking.

Do you do it all, or do you charge extra for the things you routinely expect at each job? I can’t tell if I am chump or a saint.
 

Cleanworks

Moderator
Joined
Oct 22, 2012
Messages
27,863
Location
New Westminster,BC
Name
Ron Marriott
I expect to get paid for the amount of work I do. If my base price for a 1 bedroom apt is $150 and I expect that it will take aprox. 1 hour to clean, if it is so soiled that it takes me 2 hours to clean, I am going to charge a little more. I usually remove stains included in the quoted price but if they'e massive stains or urine contamination, I will charge more. If it costs me more then it should cost you more.
 
Last edited:
  • Like
Reactions: Old Coastie

Dolly Llama

Number 5
Joined
Oct 7, 2006
Messages
31,225
Location
North East Ohio
Name
Larry Capitoni
Do you do it all, or do you charge extra for the things you routinely expect at each job?

not sure who the "Big Hose" outfits are, but many don't charge enough going in.
so the need to push hi-profit add ons is part 'n parcel of every job

we charged enough that we could clean "right" without having to nickel and dime the custy to death

It's certainly appropriate to charge more for some situations though (and we did)
example, a couple/three softball size red stains vs dozens
Filtration soil under doors or next to return register vs hundreds of lineal ft at base boards throughout
General deo vs urine restoration/salvage attempts

most furniture in lving rooms were moved and replaced
but additional charges "may apply" for wall to wall in bedrooms with large chests, mirrored dressers etc.
and often declined to move many beds period, due to type, construction and/or condition


..L.T.A.
 
Joined
Jun 20, 2016
Messages
6,513
Location
Bc
Name
Jeff T
I have a question for you successful moguls. I expect to find dirty carpet, traffic lines, spots and pet zones. I expect hair, dust, a few pieces of furniture to be moved and vacuuming to be essential. I expect smells and to use an odor cide of some sort. I expect all of these things and roll them into my per foot price. Evidently, the Big Hose Company charges extra for all the items above.

For example, a “deodorant” costs $200 extra on a $300 job, as quoted to today’s booking.

Do you do it all, or do you charge extra for the things you routinely expect at each job? I can’t tell if I am chump or a saint.
Following..... my market is saturated with hacks...... people don’t have high expectations..... doing a little extra goes a long way around here....
 
  • Like
Reactions: Old Coastie

Paul

Member
Joined
Apr 22, 2015
Messages
14
Location
Long Island
Name
Paul Notarstefano
There is extra cost some times, but not this much. And you do need to revise your prices.
 

ruff

Member
Joined
Apr 19, 2007
Messages
11,010
Location
San Francisco, CA
Name
Ofer Kolton
There's a difference between nickel and dime-ing your client and providing extra work. I do not charge for spotting, working on some stains, reasonable furniture moving etc.

I do charge extra for service that requires extra work. If deodorizing is needed I'll charge for it. But deodorizing is not a glug of perfume into the rinse jug. That's called- "Stinking the joint". It means locating the problem, cleaning some areas prior to applying the correct deodorizing product, spray application, at least 15 minutes of dwell time and a good rinse. In some situations it means cleaning, deodorizing and rinsing again. It takes me longer and they pay for it.

It all comes to how you prefer to price or bundle your service and what you feel comfortable with. So far, all clients I have dealt with understood and had no problem paying more for an added service.
 
  • Like
Reactions: Old Coastie

Jim Williams

Member
Joined
Oct 8, 2006
Messages
1,462
Location
Bynum N.C.
Name
Jim Williams
I only charge extra for protector. I've become a super hero among middle age mom circles for always charging what I quote on the phone. I would rather work a few minutes for free if necessary than lose my super hero status.
 
Joined
Mar 29, 2008
Messages
9,552
Location
Hawaii
Name
Nate W.
Young Larry C....

IMG_2028.jpg
 
  • Like
Reactions: Dolly Llama

Latest posts

Back
Top Bottom