What's your number 1 way to get repeat customers?

[Brian R]

What's your number 1 way to get repeat business besides actually doing a good job?

Mine is Refridgerator Magnets (or file cabs for comm). I get more people finding me that way. Phone calls and mailers are a close second.

 

[Fon Johnson]

People love good pens. If they write well and don't dry out, they will usually hang around forever.

 

[Curtis Pennington]

pens, magnets,alligator clips

 

[Chads]

I just do a darn good job and they dont want anybody else to clean for them.

 

[Mikey P]

I have a lady killer personality and also do damn good work.

 

[Jimmy L]

Once their eyes (women) gaze down to my package (I seldom wear underwear) they can't wait to call me again.

 

[J Scott W]

custom imprinter spotterbottle. When they have a spot on the carpet they have will have your company name and phone number in their hand.

Scott Warrington

 

[bob vawter]

Mikey..Scott Peterson had that charm as well.......

Lik i sED before....i call them all dear...they love it..however i'm SURE that mosta yous would NOT get away wit it!

Oh and i got a killer 'fridge magnet!

 

[XTREME1]

I didn't anticipate how many people get there carpets cleaned yearly but the great cleanings don't hurt. My gift changes all the time but they always get a pen, magnet and cards. Next gift will be minifootballs with local HS team logos and my name. Last gift was polypropelene water bottles with an Xtreme carbiner before that Arbonne products, before that child safety kits.

I always try to have fun with the gifts and promotions. I am about to run a "design my postcard" contest at the B & G Club in my town and the winner gets a sponsored trip to Canobie Lake Park, The Paw Sox and gift card to Dairy Queen. Runners up get DQ Gift Cards.

 

[Curtis Pennington]

Once their eyes (women) gaze down to my package (I seldom wear underwear) they can't wait to call me again.

Quit wearing your sons pants and you wont have a camel toe.

 

[Brian R]

Oh yea, I always leave a free gift as well. And I leave some names of other types of companies that I refer out like house cleaners and handymen companies. Companies I partner up with that the customer might need. I get product from some of the companies and hand them out with my name and their name on it. The customer seems to like it and it gets me referrals from those other companies when they see me working for them.

 

[Cameron1]

same as mikey and numbnuts. The good looks don't hurt either

 

[Jim Martin]

New client packages have always been a #1 hit for us...........few give always ..fridge magnet..pack of information that helps them keep there carpet....tile.... uph looking good in between cleanings..bottle of spotter..shoe covers .... etc etc...

All repeat clients always get a shoe covers ..another bottle of spotter and some type of hand out..pending on what we are circulating at the time......

do a great job at a fair price and do everything you can to burn your name into there head.....

 

[Ron Lippold]

Jim what does it cost you for the new client pac

 

[Bruce Humphrey]

show up on time

People are just floored when I show up on time and I show up ontime to every job. Set appointment , you keep the appointment.

 

[Jim Martin]

so up on time is a good one.....Many time people have remarked about just being on time....we are in our 6th year and I still give a half hour window and I have only been late twice and once was because of a bad wreck and when we called the client he was 4 casr behind me in the same traffic jamb

Jim what does it cost you for the new client pac

Ron..approx $5.00 per new client package.......break it down that includes everything from every item.....

 

[Steve in Omaha]

T said it, "show up on time".

I call prior to my arrival to verify appointment.

Live and die by the palm pilot, that and a clean uniform. Read Architectural Digest for years to help me spot the good stuff and comment accordingly.

 

[Jim Martin]

so you were there......... :shock:

 

[Jim Williams]

I only do refrigerator magnets and mail a special offer twice a year. I would love to have time to mail more frequently but I'm too busy with,,,,,,,repeat customers to find time to mail.

 

[Guest]

I give them a 15% off repeat customer discount and when I go back my prices has risen some

 

[Scott S.]

i give discount also to repeat customers. usually 10% or so. depends on the job.

 

[Dolly Llama]

i write my name on my ciggy butts I throw in their drive

..L.T.A.

 

[Jay D]

Magnets,cards, mailing postcards what seems like all the time.

 

[bob vawter]

I got two friends that INSIST on putting their cigs out on my cedar deck...pisses me off big time!

 

[Dolly Llama]

I got two friends that INSIST on putting their cigs out on my cedar deck...pisses me off big time!

i set a mulch bed to smolder'n once


/...L.T.A.

 

[Jeremy]

Commercial Service Agreements.
Why do you ask?

 

[Harry Myers]

Nothing. They just keep coming back. No magnets , no pens, no nothing.